Visitor

 • 

1 Message

Wednesday, July 9th, 2025

Bill error

I’m being billed $80 for a service that I didn’t order. I want it taken off my bill

Oldest First
Selected Oldest First

Official Employee

 • 

3.1K Messages

19 days ago

Hi there, @user_7jtpd1! We are happy to review your bill and make any needed corrections. We want things to be perfect! 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

forum icon

New to the Community?

Start Here