Beyond Frustrated

A couple weeks ago I went into Xfinity in Methuen, MA to upgrade my iPhone 13. I was asked what I wanted and I mentioned  I wanted the iPhone 15. Lady said the 16 was only a few dollars more a month, so I said ok

She came back with a phone and started the upgrade, offering me $300 for my iPhone 13. I said great. Then I realized she had the iPhone 15 in her hand, I stopped her, apologized and said I wanted the 16 because it was only a few dollars more. She said no problem, and went and got a 16.

After 20-30min she informed me she already applied my iPhone 13’s $300 to the original 15 she brought out and unfortunately could not reverse it and I would not be able to use the trade toward the 16. At this point I said no, and I wanted to just keep the 15. She then redid for the 15 and again could not apply the trade in as it was a different transaction. She then wiped out my 13, and kept it.

I received a call this week stating the 13 was still at store and still technically mine, and to come get it.

now I am realizing I received a phone I did not want, and no credit was ever given to me for my trade in.

I spoke extensively with Xfinity chat yesterday, and they informed as assured me if I went back in, the trade value for the 13 could be used and I could swap my 15 for the 16 that I wanted.

At the store today, they could not help me at all.  They even said if I wanted the 16, I’d have to pay an additional $300+ to get out of the contract on the iPhone 15 because the 2 weeks had expired.

I ended up leaving with the current 15, and my old 13 which at one point was a $300 asset, yet due to whatever they did the initial day is now worth nothing.

can I just redo everything, get a 16, using my 13 for its trade value and be happy?