BEWARE DO NOT USE XFINITY SERVICES

Do not use Xfinity mobile! Today I noticed a random number attached to my account. I called and asked the representative to remove. After spending 3 hours on the phone today she removed the line and ended up deactivating my ENTIRE mobile account including my current service. Our call got disconnected after 57 minutes, I lost my actual phone number and on top of that I had to go and purchase a prepaid plan and new phone number just to call them back since they terminated service. Might I add I had this stupid agent confirm with me 3 times that deactivating this random xfinity number would NOT affect my
ported in number to which she confirmed. Wish there was more I could do like a report to the FCC. The situation is so rare and insane that a company can just deactivate your entire phone number, Esim without permission. Would add photos if I could have the 3+ hours I spent on the phone. I will be spreading the news to everyone to not use Xfinity services of any kind and I even cancelled my Xfinity Wifi today and went to pickup t-mobile wifi because of this experience. I never will use this company in my lifetime