Contributor
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40 Messages
Being charged for free mobile
I signed up for your Internet with free mobile a few months back at one of your stores. Since that time I have been getting billed for mobile each month. The store has been able to credit me and claimed everything was fixed but I again received a bill for mobile this month. Can someone help me straighten this out for good. Thank you.
XfinityJon
Official Employee
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2K Messages
2 hours ago
Good afternoon @Johno3
You have reached the right team, and I will be happy to look into this further for you. Since I will need some account specific information to investigate this, I will need you to send us a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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