U

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Sunday, July 13th, 2025 7:27 AM

Bait and switch

Received 2 new phones, was promised bill would only go up $11. LIE!! Went from $95. to $160. I have complained to Ty and rude Caitlyn in escalation’s but still not settled! Was told I signed contract yet they told me to not pay attention to contract since trade ins were not factored in. I have written the BBB and will contact the FCC . This is bait and switch! Tell you one price but charge something totally different. I am retired and can not afford $160 a month for my phone bill. If this isn’t corrected I will leave Xfinity after 43 yrs a being a loyal customer. What a way to be treated after all this time huh? 

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