Bad service

Yesterday I ported my phone to Xfinity from Spectrum. The number transfer wasn't working and so the online tech support said I should go into the store. I had no phone or mobile Internet service. I took time off work to go to the Xfinity store in Venice, FL. I was greeted by the most pleasant young woman. There was a forty minute wait, but that was fine. I sat waiting patiently. Then another young woman came and asked for me by name. She wasn't pleasant or helpful. She grabbed my phone, started typing in things and trying things I tried multiple times with your online tech support. When I told her that didn't work she acted as if I was just a waste of her time. I explained that my daughter had ported to Verizon the day before and that the rep called Spectrum to get help and her phone was now working great on Verizon. I asked if we should call Spectrum. She said no; that I would need to drive to a Spectrum store. I left very upset. She didn't even ask her own tech support for help. She just kept saying the phone was locked, but Spectrum showed me that it wasn't. I went to Spectrum only to be told again that they unlocked my phone. I went home in tears because the day had become really stressful. I had to download an app on my wifi to call my mom in another state to ask her to call Xfinity. When she did, the tech support agent had my phone working in twenty minutes. Instead of pushing me off the phone, she reached out to someone for help. That's what the girl in the Xfinity store should have done. If everyone that worked there was acting like her, I would have thought it was just the culture of the company, but all around me, patient sales reps were helping people with a kind heart. She really doesn't belong in a customer service role. For my first experience with Xfinity, this was bad. It left a bad taste in my mouth.