Avoid Xfinity Mobile at All Costs – Nightmare Support and Broken Promises

I deeply regret even considering switching to Xfinity Mobile. What should have been a simple process turned into hours of wasted time, misinformation, and flat-out dishonesty.

1. Bait-and-switch pricing & promos – I was told my bill would be $90 for 5 phones and a watch, with a $500 gift card per line. Later I found out it was only $200 per line and hidden activation fees of $25 per line (not $25 total, as originally promised).

2. Pushy sales tactics – When I called about an eSIM issue, the agent refused to help until I signed up for a “free watch” deal I didn’t want. Instead of solving my problem, he wasted over an hour trying to upsell me.

3. Incompetence & runaround – The agent claimed sending an eSIM QR code would take “over an hour” and that there was an email problem requiring me to be transferred. I never received the email. Another rep later sent me the correct QR code in minutes—proving I was lied to or the first agent had no clue what he was doing.

4. Endless hold times & no accountability – I was put on hold for over an hour waiting for a supervisor, only to spend another 30 minutes once connected. By then, I was already on the phone with Verizon to move my service back.

5. Suspiciously incomplete chat records – When I went to download my chat history, I found that my responses were missing, and not even all of the agent’s messages were there. It looked like Xfinity deliberately scrubbed or “sanitized” the transcript, which raises serious trust issues.

Bottom line: Xfinity Mobile’s support is deceptive, incompetent, and designed to wear you down until you give up. Between hidden fees, broken promises, and pushy reps, I’ll never trust them again. Save yourself the headache and stick with a real carrier.