2 Messages
Autopay termination
Why are we not allowed to terminate the auto-pay for Xfinity mobile. This seems to contradict Xfinity's policy listed under terms& conditions on the website. The customer service line also can't provide any documentation stating this policy.
XfinityAmandaB
Official Employee
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1.6K Messages
1 year ago
@user_0b2ba0 We're not able to access your Xfinity Mobile account here, but we have a team of Xfinity Mobile specialists that we can work with to make sure you get the assistance you need. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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