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user_0xiflq
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Sunday, June 14th, 2026 11:39 AM

Auto pay

Ridiculous and unethical. I never asked Xfinity to set up auto pay. Anything dealing with this company is shady. They took out $107 dollars a few days ago and took out $77 this morning. I have no money left for work and food this week. I truly hate this company. They make it very difficult to find where the auto pay mess would be set up at so I can switch this off. I’m really thinking hard about ditching this company. 

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4 hours ago

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DreamSayerZ

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1.1K Messages

4 hours ago

You can turn off Auto Pay for Xfinity internet, TV, or voice services, but Xfinity Mobile requires you to keep it active.
NOTE: Keep in mind that if you turn off Auto Pay and Paperless Billing on your residential account, you will lose any promotional discounts associated with those features. This means all discounts applied to your services. Refer to a copy of your billing statement for details.

How to Turn Off Auto Pay

You can disable Auto Pay online or via the Xfinity app:
Using the Xfinity App (Recommended):
  1. Open the Xfinity app on your mobile device.
  2. Tap Manage Billing on the Overview tab.
  3. Select Bill settings under your total balance.
  4. Tap the Autopay box and select Manage Autopay.
  5. Choose Turn Off and confirm your selection.
Online at Xfinity.com:
  1. Sign in to your Xfinity Account as a Primary or Manager user.
  2. Click Billing & Pay, then select Manage Auto Pay.
  3. Click Turn Off to the right of Automatic Payments and confirm.

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