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user_yhyr7a
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1 Message

09/13/2026 9:38 PM

assistance needed regarding final cancel Xfinity mobile balance, and unnotified plan changes

Hello, I am looking for a corporate agent to help review and dispute my final canceled Xfinity Mobile balance of $42.28.
My monthly plan pricing was recently altered without proper notification or warnings. Furthermore, when I requested cancellation at the beginning of September due to this unannounced price hike, the agent failed to disclose that Xfinity Mobile does not prorate final month balances.
As a result, I am being billed a full month's charge for September service that I did not actively order or use. Given the lack of clear disclosure and the sudden rate change, I request that an official employee look into my account to credit out this invalid balance and bring my final account to $0. Thank you.

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Updated 

14 hours ago

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XfinitySean

Official Employee

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1K Messages

14 hours ago

Hi user_yhyr7a, thanks for posting and reaching out through the community forums! I'm sorry to hear that your final balance wasn't what you were expecting. Our team can absolutely take a closer look to see what can be done! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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