Visitor
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2 Messages
Apple Watch Activation
Have been waiting on pending activation for 36 hours. The watch app on my iphone say "Sorry, looks like we are having technical difficulties. Please try again. I have tried restore, reboot, repair. Does anyone have a solution for this issue?
Accepted Solution
XfinityBayley
Official Employee
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33 Messages
3 years ago
I use my Apple Watch every day so I understand wanting it active as soon as possible! Please give our dedicated Xfinity Mobile Team a call or text at 888-936-4968 for assistance with activation.
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user_204233
Visitor
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2 Messages
3 years ago
Same problem here- I’ve called and been transferred 8 times (yes, 8) with no resolution. It has been 4 days of no cellular activation on the watch, and no one has a solution. I keep getting passed along to “wait 36 hours for xyz solution.” ….still nothing.
Not knowing too much of the technical issues, it looks like their system is trying to set it up as a phone with a physical SIM card rather than the eSIM for the watch.
Has anyone been helped with this issue? I’m about to drop xfinity mobile for getting such a run around.
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user_08cb51
Visitor
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2 Messages
3 years ago
still no resolution after multiple calls with the Mobile Team
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user_f5db16
Visitor
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3 Messages
3 years ago
Same issue. No resolution since July 18. Did you get yours resolved?
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user_9642f8
Visitor
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2 Messages
3 years ago
I am experiencing this issue as well in trying to activate cellular for the Apple Watch 7. I’ve had the Apple Watch 5 on my account for a couple years and took the plunge to upgrade. I was on the phone with support for 2 hours on Friday. Yesterday I spent 2 hours at an Xfinity retail center for assistance. The process was able to be initiated but then hung up on activating the SIM card. After 4 hours of activation attempt, I then got the error message. I then called Xfinity and spoke with an agent who then directed me to an upper level agent who worked with me. We even contacted Apple support. Apple support stated the new watch had no hardware issues and that this was an Xfinity issue. The watch is paired to my iPhone but I cannot get the cellular activated. We reset the watch, unpaired, paired, unpaired. We checked to ensure the phone and watch had the latest operating systems and we reset the phone as well. Xfinity removed the Apple Watch 5 from my account to ensure that that wasn’t causing the issue. So as it currently stands, I have the Apple Watch 7 paired to my phone but cannot activate cellular. This is the screen message:
To activate your watch on Xfinity Mobile, we'll need to
get some basic information, and add a line to your
account.
Get Started
Sorry, looks like we are having technical difficulties.
Please try again.
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screenname137
Contributor
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294 Messages
3 years ago
use the form mentioned here:
https://forums.xfinity.com/conversations/xfinity-mobile/apple-watch-activation-issue/611695ddc7b0494106c61796?page=2
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polymathic
Visitor
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6 Messages
3 years ago
The old thread was locked a day ago, which is sad as the problem has not been resolved at all. Since October 15, Xfinity has been unable to activate my Apple Watch 7 purchased from Xfinity, and there is no ETA whatsoever. It's a total embarrassment.
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user_9642f8
Visitor
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2 Messages
3 years ago
My issue has likewise not been resolved. They advised me it would be escalated and that someone would call me. I haven’t heard anything. Very disappointing.
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screenname137
Contributor
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294 Messages
3 years ago
It took 8 business days for mine to go through the process and a couple of days to get the first call about it. Don't talk to the default support - they cannot help. Do not repeatedly pair / un-pair your watch - that's a waste of time. Do not call Apple. Do not go to the Xfinity store. You can do all of that, but none of it helps.
You must contact the team who can add your watch to the "inventory of legit watches" so that it can be activated. That entire process takes several days, but it does seem to work. I used a form to do it and now there's another topic where supposedly a phone number will get you to the right people. If they start asking to do any of the above things that don't work, then you aren't talking to the right people; the right ones know exactly what to do and they'll verify your watch IMEI and you won't need to do anything else until you get the email saying your watch is activated.
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