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1 Message
Apple Watch 5 Series Cellular Activation
I have had nothing but issues and poor customer service since signing up for Xfinity Mobile. I thought finally I was to the point where I have no need to contact them again for anything, but not the case. I have been back and forth with multiple reps trying have an Apple Watch added to my account. I have been to multiple physical stores, spoken with countless telephone reps, and the result is always the same, nothing. Can anyone help with this?
Rmills1
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2 Messages
5 years ago
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clmh
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2 Messages
5 years ago
For what it’s worth, I was told today by an Xfinity employee, confirmed by Best Buy when I returned my unlocked series 5 Apple Watch, the only BYOD watch that works is an unlocked Verizon Apple Watch. The general unlocked that I had was never going to activate because eSIMs don’t work on Xfinity Mobile.
had I known this to start with, it would have saved me countless hours of frustration with XM tech support and Apple.
If this is, in fact, the case, someone at Xfinity needs to make sure the website explaining the process is corrected to clearly state this.
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jersey_weeds
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17 Messages
5 years ago
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jersey_weeds
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17 Messages
5 years ago
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Walkermcfly
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4 Messages
5 years ago
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jersey_weeds
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17 Messages
5 years ago
SOLVED!!!
It looks like miracles are possible. My BYOD apple watch series 5 which I purchased on eBay for $349 is finally ACTIVATED This journey started on July 22, 2020 and was resolved on August 8, 2020 with a lot of help from @ComcastChrisL <-- big ups to Chris! 16 days in total to get the things activated - I was just about to return it to the seller (dealscaly) who was nice enough to work with me and agree to the return if I could not get it activated.
To give a rundown of how this happened:
7/23 - I reached out to Chris via private message
7/23 - he responded asking for additional info after a network test reflected the device as not eligible for BYOD. Xfinity had to reach out to Verizon to escalate an issue to get the device integrated as well as provided an escalation number.
7/29 - Chris said that they heard back from Verison and did an additional test on their end to confirm the mapping worked but continued to get "not eligible for BYOD" The estimate to on how long to resolve was well more than a week
8/2 - the escalation team needed the EID# for further investigation
8/3 - got a response from Chris saying they are monitoring the situation and waiting for a response from Verizon
8/6 - got a response from Chris saying that the issue was escalated to the engineering department but there was no estimated date for it to be resolved.
8/7 - I just happened to give it another try before heading out the door and BAM! I got the following message...
You're ready to use your Apple Watch on Xfinity Mobile
Congratulations! You've officially activated your Apple Watch on Xfinity Mobile. Let the connections begin.
Hopefully, this helps someone in the future. Also if I am speaking out of school I am happy to edit this post - just let me know.
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jersey_weeds
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17 Messages
5 years ago
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Walkermcfly
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4 Messages
5 years ago
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JasmineElaine
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1 Message
5 years ago
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Wdiaz013
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1 Message
5 years ago
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bdklein
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1 Message
5 years ago
Having same issue. Will send message.
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Aali222
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2 Messages
5 years ago
Hi @ComcastChrisL
I went to your profile page and don't see a blue send message button. Can you please contact me? I'm having the same issue as everyone else on this thread with a watch 5 activation and the 800 number support can't figure it out.
Thanks!
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RuizLegend
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3 Messages
5 years ago
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Sarotter6
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5 years ago
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Isezno
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5 years ago
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