Apple Watch 5 Series Cellular Activation

Hello henryw 722,

Thank you for taking the time to reach out to us and my apologies for the difficulty you mention to have encountered in adding cellular service to your Apple Watch.

You may have already attempted these steps, but I just want to re-articulate them for the rest of the community.

When pairing your Apple Watch to your host iPhone, skip the step that prompts you to add cellular service through the watch. Once the watch pairs, you’ll add cellular service through the My Watch application. If you have yet to attempt this, unpair and re-pair your watch from your host iPhone.

Also, I’ll have you connect to your local Wi-Fi signal and attempt establishing cellular service on the Apple Watch again. Please follow the steps outlined below;

1.Select the “Set Up Cellular” option on the Watch App. If the Set up Cellular option is greyed, reboot the iPhone and the watch before continuing.

2.On the iPhone, open the Watch App and go to : Cellular, Set up Cellular.

3.Cellular setup screens will launch, enter primary account credentials.

4.What follows is a four-step initial setup that asks for basic information to add the lines to the account.

a. Welcome Screen is seen with the option to click on Get Started. At this point,
initial eligibility checks are conducted. If the customer fails any of them, they
will see an error screen.

b. Accept the Terms and Conditions

c. Enter the emergency Address and click Save Address. Verify the address and
confirm if prompted. This is important for WIFI calling, specifically 911 calls
made directly from the watch.

d. The “You’re almost there” screen is seen. Activation is in Progress and a line is
being added to your account message is seen. This could take several minutes.
Ensure you do not navigate away from it and start activation again.

5. The website will close, and you will return to the Cellular screen on the Watch
App on the iPhone. Xfinity Mobile Activating is seen on the Cellular screen. Once the
Activation is complete. The Cellular Plan will show Xfinity Mobile.

a. If you come back to “set up cellular” screen again, do not attempt it again.

b. Reboot phone.

c. Wait 20 minutes before trying again.

How to Determine if the Apple Watch has an XM eSIM Downloaded

1. On your Apple Watch - Go to Settings > Cellular

a. If it reflects No eSIM installed: Watch will show No SIM under Plan and No Connection under Status.

b. If the SIM Installed: It will reflect Xfinity Mobile under Plan and Connected under Status.

2. iPhone Watch App:

a. If the eSIM is not installed, ICCID will be blank.

b. If the eSIM is installed, ICCID is present.

Let me know what result you get. In case you have no luck connecting to cellular, you can reach out to me via private message. Click on my name ComcastChrisL, and from my profile page, click on the blue ‘send a message’ button. In your private reply, include the following information so that I may authenticate and access the account;

First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.

Finally, and in case your Apple Watch has yet to register, please include the watch IMEI (device ID) number.

Thanks again for your time, and patience.

Chris