1 Message

Tuesday, February 6th, 2024 6:26 AM

Anyway to find voicemails that are gone?

When I was using this voicemail, I lost several that I saved from my mom (who is no longer here) is there anyway to find them or are they gone? TIA 

Official Employee


926 Messages

3 months ago

@user_40f77f Good morning! We appreciate you taking the time to reach out to our Community Forums Team for assistance with your voicemail. I can see the importance of being able to access your voicemail for those saved messages from mom. I'm happy to assist you in accessing your voicemail. Have you tried to call your voicemail box and access your messages that way? You should be able to access your saved messages through there, if they are not showing up in the app. Here are the steps. Please let me know if there are any follow up questions I may answer for you. 


There are three ways to access your voicemail using your phone's dial pad. You can:

  • Press and hold 1
  • Dial *86
  • Dial your Xfinity Mobile phone number

NOTE: If it's your first time calling into voicemail, follow the recorded instructions to create a voicemail PIN. You’ll then record your name and set up a greeting. After completing the setup process, follow the prompts to listen to your messages or change your personal options. 



You can also access voicemail from another phone. Here’s how:
  1. Dial your Xfinity Mobile phone number from any phone
  2. When your greeting begins to play, press #
  3. Enter your PIN
  4. Follow the prompts to access voicemails or change options

NOTE: Before you can access voicemail from another phone, you'll need to access it from your Xfinity Mobile phone (you'll want to follow the dial pad instructions) and complete the short setup process.



forum icon

New to the Community?

Start Here