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20 Messages
Anyone else have issues activating after porting a number to Xfinity Mobile?
I ported a number from an unlocked and current Verizon account iphone 12 on 12/30/20 and here it is 1/2/21, 72 hours after I started the activation process online after obtaining a pin# from Verizon.
I have spoken to Xfinity cust. service 4 times over the last three days with no answer as to what the heck is holding this up and keep gettin "it's delayed" as an answer. Today the "office is closed" after trying to contact CS again both online chat an phone. It asked for account info then transfered me to CS rep but got a recorded message of the closure.
They varified the account number and address was entered correctly and was told it was not a Verizon issue but on Xfinity end.
I am without service since the activation started since Verizon deactivated the account after porting request and I'm locked out of some accounts due to being unable to complete 2 step varification via text so getting very annoyed as of now.
To make matters worse if i went back to Verizon it would cost me $15 more a month than I was paying since the plan I had is no longer available! I was told it would take a few minutes to activate online and by the CS reps except the last one who said it normally takes 24-72 hours. No where was I told that before I started this fiasco.
So far unimpressed by Xfinity Mobile and my three other Xfinity services currently will be under review to switch to a more responsible company.
user_e18c73
Visitor
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1 Message
3 years ago
I am having the same problem as everyone else in this thread. I am trying to port over my number from Verizon to Xfinity. It has now been 8 days since I initially attempted to activate my phone. I purchased 5 new Iphone 13's and all except mine were activated. Over the various phone calls and instructions that it takes 24-72 hours, Xfinity continues to blame Verizon for the delay. The issue is supposedly at a tier 3 level which means absolutely nothing at this point. I'm obviously going to lodge a complaint with the FCC and highly suggest that everyone else do the same.
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user_d03305
Visitor
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1 Message
3 years ago
I'm in same situation. They want you to call but....I can't, my phone doesn't work....this is weird
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wmcd13
Visitor
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1 Message
3 years ago
This is currently happening to me. I was switching two phones from verizon to xfinity on Sunday. My wifes phone activated no problem within 10 minutes. My phone on the other hand is still pending activation. I have spent over 5 hours talking with customer service since Sunday. Every time I end a conversation with them they tell me the problem is fixed and they give me a time line to wait before resetting my phones network settings. Every single time the problem does not get fixed. On Tuesday the person actually told me the problem was 100% fixed and my phone would be running in 30 minutes.... Complete lie! I had to spend another hour and half on the phone with with multiple different reps and techs, they even connected a verizon rep in who ultimately said that everything was set on their end and that they released my number to xfinity back on Sunday. Ultimately by the end of the phone call yesterday nothing was resolved. They said they reset the whole system and that I now have to wait up to 72 hours before my phone activates. Again I don't believe a word of it. This whole time I have had to miss work because I work from home and the only way to log into my work applications is through two step verification which can only work if I can receive a text! This is completely unacceptable by xfinity and I wish I didn't switch! To allow someone to not have an operational phone for up to seven days is not ok. What if it that was my only means of communication and I had a medical emergency! I couldn't call for help. Xfinity needs to figure this out!
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