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user_lied_to_me
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Visitor

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6 Messages

Wednesday, January 11th, 2023 7:52 PM

Closed

Another visa card not delivered that was promised

Again, I am another customer that was promised a $200 visa prepaid card that has never been delivered. After numerous follow ups with support, I am not told I am no longer eligible.

Blows my mind that a company like Xfinity does this false advertising and then just flips off the customer when we follow up with them. 


Totally unreal! 

Question

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Updated 

2 years ago

262

3

XfinitySara

Official Employee

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1.7K Messages

2 years ago

Hello, @user_lied_to_me - Thank you for reaching out with your concerns about a Visa prepaid gift card you were hoping to receive. I'm sorry to hear things have not gone the way you were expecting, and I'd love to see if there's anything we can do to help! To clarify, did you mean to say you are now being told you're no longer eligible? May I ask what you see when checking the Incentive Tracker for your gift card?

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user_lied_to_me

Visitor

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6 Messages

@XfinitySara​ that is correct. I have been told I am no longer eligible. I have checked on the incentive tracker and it tells me there are no incentives. This is after I have been following up and been told numerous times that the gift card is in the post. On Wednesday I followed up again and was then told that I am not eligible - this after being told numerous times that the card is being processed and in the post. This is very frustrating (even more so after dealing with billing issues as well).

2 years ago

CCShan

Official Employee

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443 Messages

We'd like to review the account. Please send a Direct Message to maintain your account privacy, with your full name and service address. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_lied_to_me

Visitor

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6 Messages

@XfinityShan​ name and address has been sent via DM

2 years ago

0

user_lied_to_me

Visitor

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6 Messages

2 years ago

@XfinitySara​ that is correct. I have been told I am no longer eligible. I have checked on the incentive tracker and it tells me there are no incentives. This is after I have been following up and been told numerous times that the gift card is in the post. On Wednesday I followed up again and was then told that I am not eligible - this after being told numerous times that the card is being processed and in the post. This is very frustrating (even more so after dealing with billing issues as well).

0

DaveO3

Problem Solver

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772 Messages

2 years ago

First - Check the Incentive tracker at https://xfinityincentivetracker.com
and note the phone number. 

Second - Login to the Xfinity Mobile App, go to Billing, go to Orders at the bottom which should load in a minute or so, verify that you ordered/activated each of the new lines by the offer end date. Note each order confirmation number and date. 

Third - Verify that you ported each line above within 30 days. 

Fourth - If your incentive was based on an Xfinity Rewards Offer, not an Xfinity Mobile website Incentive, then you must have claimed the offer and then purchased a phone or ported a line within the timeframe in that offer. 

Fifth - Most offers cannot be combined with other offers, so you cannot get a debit card incentive and 24 months of credits. 

With the above data in hand call the phone number from the Incentive Tracker and say AGENT until you get an agent. You probably will need to leave a Call Back number. 

Good Luck!

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user_lied_to_me

Visitor

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6 Messages

@DaveO3​ if only it were that simple :)

We didnt get any other incentives or credit with it. We brought our own devices, migrated a number, took a new number, as well as signed up for fibre. We were told by the shop that this is all good and we are now going to get our visa card. They even confirmed with the Xfinity support center.

Now we sitting with the issue I raised above. I have checked the tracker and it shows nothing. We signed up in June of 2022 and have kept the same services since then. So either the shop has no clue what they are doing or there is something else at play here. Either way, we were told we would get the visa gift card and to date have nothing.

2 years ago

0

DaveO3

Problem Solver

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772 Messages

@user_lied_to_me​ The incentive required the following: Requires transfer of phone number from another carrier within 30 days of line activation.

Unfotunately: If you requested and received a new phone number you would not have “ported” your existing number and would not have qualified for the incentive. 

2 years ago

0

user_lied_to_me

Visitor

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6 Messages

@DaveO3​ we took 2 accounts/numbers with Xfinity. 1 was a number that was ported (took them about 2 hours to get right from an admin POV) and then a new number, so we certainly met the requirements

2 years ago

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