Skip to main content

    Support

    Offers

R
roland_s
1st Reply
1st Topic
1st Like

Visitor

 • 

24 Messages

Friday, November 18th, 2022 5:28 PM

Closed

Android 13 update.

I have a Samsung S21 5G. Android 13 has been out for many weeks already. I have not received it yet. Can you tell me when I will receive Android 13 update?

Question

 • 

Updated 

2 years ago

906

4

Checkersizzy

Visitor

 • 

2 Messages

3 years ago

Yea we are still waiting! 

10

roland_s

Visitor

 • 

24 Messages

@Checkersizzy​ I can't figure out what the holdup is. This is really a sad situation. I kept seeing all these videos about Android 13 and we got nothing. It's like vaporware.

3 years ago

0

CCOtto

Problem Solver

 • 

497 Messages

Hi, @

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

3 years ago

0

pintobean5r

New Poster

 • 

3 Messages

Yeah what's taking so long? Been waiting and waiting and waiting while everyone else is experiencing lol

3 years ago

0

roland_s

Visitor

 • 

24 Messages

I thought for sure the update would be there today, but NO, still not there.  I can't believe they're already talking about Android 14 and we don't even have Android 13 Samsung One UI 5!!!  Did Google forget to send Comcast the update???

3 years ago

0

roland_s

Visitor

 • 

24 Messages

OK, here is what I found. I called the Xfinity helpline and they told me that it is Samsung that delivers the update. Samsung said that it is the Xfinity that updates the phone. Then I spoke to a supervisor and he said that Xfinity has the update and is not releasing the update. When you go into the settings and upgrade software, it poles a Xfinity server. The update should be on the Xfinity server, but Xfinity is not releasing the update. So now we have to find out why Xfinity is holding back the update.

3 years ago

cdloller

Regular Visitor

 • 

7 Messages

2 years ago

Again I have a galaxy a42 5g update was released week ago what is problem this is why I'm looking at t mobile 

0

0

mmorey89

Visitor

 • 

2 Messages

2 years ago

I have unlocked Z Fold 4 and am still waiting for xfinity to release android13 update - this is reason enough to switch carriers at this point, updates are not that hard and should not take this long. 

1

0

mmorey89

Visitor

 • 

2 Messages

@mmorey89​ got the update finally couple days ago.

2 years ago

0

musical2

Visitor

 • 

4 Messages

2 years ago

I have Unlocked Galaxy S21FE and still don't have Android 13 available. 

1

0

XfinityKei

Official Employee

 • 

1.5K Messages

Hello @musical2 Thanks for reaching out about an update for phone availability! Have you had the opportunity to reach out to our wonderful Xfinity mobile team? They would be able to provide more information about timeframes etc and review any open orders/request you may have. They can be reached at 1-888-936-4968. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here