an outage every single day, sometimes several in a

user_9crouj, hello there and thanks for reaching out. I truly apologize about your experience and I completely understand your frustrations. I'd say you've done the right thing by reaching out even here through this channel. Doing account reviews are needed to ensure you're using what you're paying for. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.