Visitor
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1 Message
Amount of ACP mobile coverage
My last month's mobile bill (which was my first bill) was $25.46. The ACP covered $25.00 of the bill. Why did it not cover the $.46 since it is supposed to cover up to $30.00?
Visitor
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1 Message
My last month's mobile bill (which was my first bill) was $25.46. The ACP covered $25.00 of the bill. Why did it not cover the $.46 since it is supposed to cover up to $30.00?
XfinityJamesC
Official Employee
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1.5K Messages
1 year ago
Greetings, @user_392d39! My name is James, and I am part of the corporate Digital Care Team here at Comcast. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile - where an Xfinity Mobile expert is available 24/7?
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