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Nmancuso
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4 Messages

Monday, October 30th, 2023 3:41 PM

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Agents lied about promo now they expect me to pay

in September I purchased an iPhone 15 Pro Max and added a new line. The agent informed me that the bill would be $30 a month For unlimited, and the second line would be free. Now I just received a bill for $130 and they are refusing to honor the deal. This is absolutely crazy! These guys are scam artists!

Question

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Updated 

11 months ago

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ccRuben

Retired Employee

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729 Messages

11 months ago

Thank you for reaching out to Xfinity Support. I would recommend reaching out to Xfinity Mobile directly to get assistance if you are still having trouble with this. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here https://www.xfinity.com/xfinityassistant/?channel=xMobile. 

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Nmancuso

4 Messages

Yea tried both methods you listed and they basically told me they can’t do anything and then when I asked for a manager they just put me on hold for 3 hrs until I either hung up or closed the chat.  You guys like to pretend 

11 months ago

0

ccRuben

Retired Employee

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729 Messages

Please send us a direct message, we will be happy to help. Thank you 

11 months ago

0

Nmancuso

4 Messages

@XfinityRuben​ a direct message where?

11 months ago

0

ccRuben

Retired Employee

 • 

729 Messages

Please send us a DM with your name and full address by doing the following:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

11 months ago

0

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