Regular Visitor
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6 Messages
After switching to Xfinity mobile, my phone goes straight to VM for incoming calls, unable to answer due to user busy msg etc
I started noticing shortly after I switched from Verizon to Xfinity, that my calls are going straight to voicemail… if I’m lucky enough to be staring at my phone the same time a call comes in, I was able to catch a screenshot that gave a user busy message under the number
pop up when an incoming call comes in, but I am unable to answer because as soon as I see the screen flash, jt disappears and does go straight to voicemail.
A majority of the time I don’t get a missed call, I just get complaints that it goes straight to voicemail as though I’ve blocked them.
I have gone to the Xfinity store, got many new SIM cards, did an astounding number of factory resets, alongside with network resets, did crazy key codes on my iPhone, went to the apple store, made sure my phone is not on do not disturb, airplane mode, the contacts are in my phone and not blocked, I have checked all of my settings- you name it, I’ve done it to get this fixed but to no avail.
upon looking at the different questions and forums, I am glad to see I am not the only one experiencing this because a lot of people were confused and did not believe me …. But this honestly seems to be an Xfinity issue!
did anybody experience this same issue AND get a resolution????
I will leave and switch to a different carrier if this doesn’t get fixed because this is impacting my professional life as it makes me look like I’m unavailable and slacking on the job!
In the event of an emergency with my kids, what if no one is able to get a hold of me????
As someone who works in emergency and disaster services, this is a HUGE liability on Xfinity’s part IMO……
DaveO3
Problem Solver
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772 Messages
3 years ago
There are several reasons that incoming calls might go straight to voicemail:
1.) Signal - You have a poor cellular signal and poor WiFi signal if your WiFi Calling isn’t helping as much as it should or could.
2.) Bluetooth - A Bluetooth device such as Alexa or Siri device, or a car speaker/call system, or Apple Watch, or other device that you are using to make and receive calls. When any of these are or were connected and have not properly disconnected a call, your phone and XM might think that you are on a call and then things don’t work as they should. Try turning off Bluetooth and see if this solves the issue If this solves it, then turn Bluetooth back on and see what devices you are connected to and then by a process of elimination figure out which device(s) are causing the problem.
3.) Call Filter/Protect - Do you still have any of these Apps from a previous carrier? Remove them.
Good Luck
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