Visitor
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1 Message
After 18 days, phone still not activated
I need to escalate an issue that has been going on for 18 days. I have a letter I want to email so whoever can finally make this issue resolved! Who do I contact?
Visitor
•
1 Message
I need to escalate an issue that has been going on for 18 days. I have a letter I want to email so whoever can finally make this issue resolved! Who do I contact?
XfinityBillie
Official Employee
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2.8K Messages
1 year ago
@user_0e9d8c Thank you for taking the time to reach out to us here on our Xfinity Forums. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
Have you already tried both calling and chatting to resolve the concern?
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