Visitor
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1 Message
Add a line / Upgrade Cell phone
I am thinking of adding a second line to my cell phone for my granddaughter. I am due an upgrade. My question...do I have to turn in my cell phone when I upgrade or can I keep the phone and give it to my granddaughter?
XfinityChristina
Official Employee
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923 Messages
4 years ago
Hi, @user_f66b6c. For something like this, we'd want to look into your account specifically to check on the amount owed left on the phone if applicable. I'd recommend you reach out directly to our mobile team. They can be reached here
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