2 Messages
Activation
Its been about 15 days since i subscribed to xfinity mobile and the team is still unable to activate my phone. I have made about 12 different support calls with 12 different agents for about 30mins each but in vain. I'm at a point where i'm going to return their phone and cancel the subscription and go to another provider. They simply could not figure out what the issue is. They keep asking me to go back to previous provider for some 'fixing' but no one gives me a straight answer on what the issue is.
Is anyone else facing the same issue ? Is Xfinity this horrible with activation ? I'm not sure how they can survive this business with this simple activation issue.
XfinityGabby
Official Employee
•
1.5K Messages
7 days ago
Hi there, @user_0cjwfz. Thanks for reaching our team on Forums regarding the Xfinity Mobile issues, we can certainly help! Please send a DM with your full name and the full service address to assist further.
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