Hi there, @user_49704l Thank you for taking the time to reach out! Since it's been a few days since you last posted. Are you still needing assistance with your account concerns?-Richard
Yes I am. I just need to know if the account was credited and closed. That's all I need. Im tired of receiving bills for a watch I dont have. I need to be clear of this and I get no answers
I can certainly understand wanting more clarity. From here, I kindly ask you to reach out privately, so we can cover the details of your account. You can start by clicking the chat/message icon located in the top right corner of your Forums page when signed in.
Once there, you can direct your messages to "Xfinity Support" using the pencil/paper icon. Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRichard
Official Employee
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2.8K Messages
2 days ago
Hi there, @user_49704l Thank you for taking the time to reach out! Since it's been a few days since you last posted. Are you still needing assistance with your account concerns?-Richard
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user_49704l
Visitor
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3 Messages
11 hours ago
I'm sorry I don't understand
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