Hello, @user_8414ws. In order for us to help, we need a few more details (without having you share personally identifiable information, or PII). Can you tell us a bit more about the situation? This is regarding Xfinity Mobile, correct? Does your account show that it's current, but you're being contacted by a collections agency? Or is there something else going on that has led to their involvement?
XfinitySara
Official Employee
•
3K Messages
3 days ago
Hello, @user_8414ws. In order for us to help, we need a few more details (without having you share personally identifiable information, or PII). Can you tell us a bit more about the situation? This is regarding Xfinity Mobile, correct? Does your account show that it's current, but you're being contacted by a collections agency? Or is there something else going on that has led to their involvement?
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