Visitor

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1 Message

Tuesday, December 16th, 2025 4:35 PM

Account help

Xfinity is by far the worst customer service I have ever experienced!

they have [Edited: "Language"] up my mobile account and I have been trying to get it fixed for weeks. They always transfer me to another country and I can barely understand the rep. Then they keep me on hold for hours while they say the are fixing my account. They tell me my phone number I’ve had forever is on another account and the other account is inactive but every time they say they will move my number to my existing account they end up adding new phone numbers and attaching them to my account. I now have two lines I’m paying for and neither are my actual phone number. I hate this company!

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Official Employee

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2.1K Messages

19 hours ago

 

user_artlhc when you have a chance please send us a direct message so we can do our part to help with your Xfinity Mobile service. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

https://forums.xfinity.com/direct-messaging

 

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