Visitor
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2 Messages
Account disconnected over 5 months ago, still receiving billing statements! Need Help!
I'm sick with Xfinity Mobile. I cancelled my account (I had 2 lines with them) and confirmed and paid any last dues. I even have email confirmation on my service disconnection.
It is now March and I am receiving billing statements for a Xfinity mobile account and each time I click the link to follow the statement, it says you are not a Xfinity Mobile Customer!!
I called Xfinity Mobile support 3 times, each time they confirmed I don't have an account with them. I tried to reach Xfinity collections department and I was on hold for 4 entire hours and never reached anyone!
This is my last attempt for some sort of help here. I really want to avoid anything unknown going to collections, especially if it's unjust! This is driving me insane.
XfinityRichard
Official Employee
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1.9K Messages
2 years ago
Hi there, @TheDUsage I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get you taken care of. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform or have access to your billing account. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7? I'm very sorry for the inconvenience and the frustration this is causing you. I would like to check back in with you in a few hours to make sure you were able to get in contact with our Xfinity Mobile billing.-Richard
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XfinityRichard
Official Employee
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1.9K Messages
2 years ago
Hi there, @TheDUsage I hope you are having a great night. I'm just following up with you to see if you were able to get in touch with our Xfinity Mobile team?-Richard
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TheDUsage
Visitor
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2 Messages
2 years ago
Hi Richard, I will contacting them today.
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