Visitor
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1 Message
Account disconnected due to xfinity mobile error
Xfi ty mobile offered a trade in 2025 to update iPhone 16. If I was to trade it in I would get 750 off the cost of the phone and if not I would pay the full price of the phone. I clearly was financing. Since I did not return my iPhone 13, which was til Jan 2026, they charged my account 794.00 but as a lump sum. I was told since Jan 2026 til May 2026 that it was going to be corrected. On May 14th they attempted to charge my account 1300 when my monthly payment was 180 and disconnected my account and sent it to collections on my due date. This charge was supposed be absorbed in my financing as the did my daughter iPhone 16 in Jan 2025. I work for uber full time and have not been able to work for 14 days as it requires my phone. This is an example of what should have happened
XfinityKam
Official Employee
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215 Messages
19 hours ago
Hello @user_mapwq8 Thank you for outlining what happened I understand your concerns around the charges, financing, and service interruption. Based on your description, there appears to be a discrepancy between the trade‑in expectations and how the device balance and billing were applied to the account. This will require a full review of the device agreement, trade‑in status, and billing activity to clarify exactly how the charges were assessed. To take a closer look and address this properly.
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