Visitor

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1 Message

Tuesday, October 7th, 2025

Absolutely horrible

Well let’s start I payed for my phone at the end of July  I should have received   the phone In August still no phone was told it was pushed back till September. September come. They charge my card again for the phone and still no phone that shows up. I call they then tell me I won’t get my phone till November  so I ask for a refund then I’m told I will receive my phone in October. Well October comes still no phone  so I call they say I will get it on the 6th it’s now the 6th still no phone I call and they say ohh u have to wait one more day I ask for a refund and the. Say it’s not there fault it’s ups flat hahah Realy. [Edited: "Solicitation"]. Horrible a pure head take the rep then tells me for the inconvience I will give you 20 off your bill what a joke. U have charged me. The last to months an increased phone bill for a phone that I have not even received yet on top of charging me to times. And u tell me 20 bucks hahahahahahaha  an insult I will go online to my 2.4 million followers and tell everyone about this [Edited: "Language"] service. The customer service -0.  [Edited: "Solicitation"]

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Official Employee

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3.3K Messages

18 hours ago

Hi there, @user_fdhn2d!  We are happy to further help with the device. I apologize that has been ongoing since you ordered in July. We want to get this turned around! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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