1 Message
Absolutely Fraudulent
We traded in an IPhone 13 for an IPhone 15 plus back in April. I received a confirmation email from Xfinity confirming they received the phone it was in perfect condition and we would receive an $830.00 credit over the next 24 mos. Each bill since then NO credit and the bill shows I have 21 remaining payments for the IPhone 15.
I've made MULTIPLE calls and spoke to MULTIPLE individuals at Xfinity who all tell me they updated account and we will see credits.
NOTHING has been resolved. I'm ready to cancel ALL Xfinity services and take legal action as you all have our IPhone 13 and still charging me for the IPhone 15
UNACCEPTABLE
I have confirmation email of you all receiving my IPhone 13 and yet your still charging me full price for IPhone 15.
XfinitySara
Official Employee
•
1.3K Messages
5 months ago
Hello, @user_qsdvas! Thank you for creating a post about your Xfinity Mobile billing concerns. This is definitely something we'd like to address as quickly as possible for you! Since Xfinity Mobile support is somewhat limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. Since it sounds like you've likely tried both of those options already, you may also use our Secure Online Chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any trouble reaching them, and I hope this helps :)
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