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Paipi
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11/02/2026 9:26 PM

about free Xfinity Mobile service (SSN)

Hi! I recently signed up for Xfinity Internet and received an offer for one year of free Xfinity Mobile service.

I'm an F-1 international student in my first quarter in the U.S., and I don't have an SSN yet.

I'd like to know if I can claim this offer later once I obtain an SSN, and how long the offer will remain available on my account.

Could you please help me check the eligibility and expiration date of this specific promotion? Thank you!

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11 hours ago

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XfinitySeth

Official Employee

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1.7K Messages

13 hours ago

Hey there Paipi 👋 Thanks so much for recently getting signed up with us, and I hope your time in the country has treated you well! We'd love to help you join the Xfinity Mobile family with that free line offer, so if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there 👍

 

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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