9+ months of device billing screw-ups and when finally "fixed" due to a BBB complaint, they stretch the billing out for ANOTHER 23 months

Been dealing with a device billing issue for 9+ months now and after filing a BBB complaint they FINALLY have it "fixed" so the payments will come out.  Up until now, it just said "there was a problem" on the site/app when I tried to make a payment, so it wasn't like I was trying to NOT pay on the phone.  However, instead of just saying "yes, we screwed up for 9 months, and we know you spent over 40 hours calling/chatting with us over those months to try to get it resolved and we failed to do so until now, so we'll just skip the payments of this device and let you have it for your troubles", they had another idea that was oh so much better... 

Xfinity's executive resolution person (Teresa) instead offered an equivalent of 12 months of credit on the billing.  Sounds great, right?  Cut the cost way down, right?  Well there's a HUGE catch with it that makes it absolutely unacceptable.  The real knife in the back is that they're stretching it out ANOTHER 23 months...  So the phone, which has been in use for 9 months already, they want me to be stuck with for another 23 months before it'll even be paid off.   All those "graciously given credits" will be null and void if I try to pay it off any earlier than the extra 23 months, too, even though it means the phone will take *32 months from the date of purchase to pay off*.  Some "resolution", guys... tick-off/frustrate the customer for 9+ months and then make it so they can't even upgrade the phone until way past normal.  What world are they living in where that seems like a "good" outcome for the customer which will make them feel this is resolved in a satisfactory manner?

At this point I'll be pursuing small claims court to get the device written off so I'm NOT paying a dime more on it, plus payment for my time since I spent over a full work-week of hours conversing with them in a vain attempt to get the billing issues resolved.  The executive resolution rep even said "if you hadn't reached out to us, it's likely you would have never been correctly billed for the device."  Well that's just great to know....  What would have happened at the 2 year mark?  No ability to upgrade, I'm sure, or even pay off the phone since that was impossible until *somebody* outside of the normal techs could fix it... 

The fact is I did everything right with attempting to get this fixed, but was constantly thwarted in resolving this by Xfinity mobile's incompetence in correctly billing a device after repeated attempts to get it fixed... an issue even their rep said they wouldn't have noticed.  Apparently, though, them not writing off less than $600 in payments for a device they screwed up on for almost a year is going to be worth a court appearance, whatever media attention it gets, and them paying a lawyer for his/her time... Maybe in the future they'll realize that screw-ups that stretch out to 3/4 of a year are pretty bad, but it's even MORE costly in the end to try to screw the customer even longer with a slap-in-the-face "resolution".... and to think all this could have been avoided if they'd just written off around $600 for a device...  How many thousands more is this going to cost them?

In trying to resolve this with them, even attempting to get ahold of the executive resolutions rep (Teresa) was a nightmare... Tried to call her over 50 times over a period of 2 weeks and she NEVER answered her phone.  I even sent emails asking that the BBB case be transferred to someone I could actually get ahold of, but that was ignored repeatedly.  When I FINALLY got a call from her today on my work cell, her response to my rejection of their BBB "resolution" was basically "pound sand, peasant, and take what your xfinity mobile lords will give you".  I'm sure that'll go over well with a judge and the media given the circumstances I've been through since September.  With the phone logs, emails, etc I have, it wouldn't surprise me if punitive damages are on the table due the way they've treated me.

Going to be an interesting next month or two, that's for sure...