1 Message

Wednesday, May 24th, 2023 11:18 AM


5G not working my service [Edited].

My billing cycle re-started two days ago and my 5G is not working on my iPhone. I have the unlimited plan and so did my children but the network has been acting a little stupid and strange. What am I supposed to do?

Official Employee


1.3K Messages

1 year ago

Hello @Ngroft34, we appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

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