$500 giftcard

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@liyah22 wrote:
I was promised a $500 giftcard when I signed up for xfinity mobile for buying two brand new phones: a Samsung galaxy S9 and a iphone xr. This was almost 8 months ago. I have contacted the reward center and first giftcard did not have an apartment number correct? Second time I called they said that they would send out a new one. Third time I called they said again would send out another. Lies after lies. They know my address enough to bill me every month but not send out $500 giftcard. I'm so upset with this company. I have read various posts of the same problem or received expired Giftcards. What crooked nonsense 😞

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hi 

did  you  read  the  fine  print   be for  you  singed  up ?    in order  too  get  a  $500 giftcard    you most  transfer  your mobile number from  other carrier then you  most keep your  account  in  good  standing   for  up to 90 days with out  any miss payment  

I doubt they are trying to not pay you - who would care - not the people working there?  Most likely some other glitch - we just got ours about a week ago, after getting our phones in September.

You check this link to see your status...
https://xfinityrewardcenter.com/status

And I received email status updates as well - one for each phone after the order, and then one last month saying we had met the conditions and the card would arrive in 4-6 weeks.  I think it was all automated as are most things at large companies these days - can't imagine any "people" get involved unless there is an issue.

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@liyah22 wrote:
Yes I did. I did transfer both numbers from another carrier and my account has been in good standing since acquired it. Xfinity is just trying to avoid paying out. There are multiple posts with the same problem

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Hello screenname137, first, thank you for reaching out to us through the Forum. I am sorry to hear you are having so much trouble with receiving your promotional card. I can relate to the frustration with the time that has passed, and your efforts to try to get it sent out. I will be happy to help you get this taken care of.

Can you please send me a private message with the following information so that I may verify and access your account; your first and last name, the full-service address for your residential account, the last 4 digits of the credit card on file, and finally, the mobile numbers the promotion was for? I look forward to hearing from you.

I was promised the same thing when I first joined XFINITY. Because they had to switch out my phones, then not only was I sent the wrong phone but I was told I'd get a box to shop the other phone back in. Needless to say my service was suspended due to the phone not getting back to them. I explained the situation and was told I was wrong. I didn't get my , what should have been $600 dollar Visa card due to my service interruption. Bottom line, it took them 8 weeks to get my service up and running on my phone. Then I was sent the wrong phone, the. Sent the correct phone and services [Edited: "language"] off after an employee told me to keep the phone that I'd get the box. I have from day one been super frustrated with the phone situation! Now my account is all [Edited: "language"], been trying to add my kids to my plan for 3 days and tech support can't figure out what's wrong with my account. Yet, they seem to take their money every month no issue!!! But I can't get mine that should have been paid and now they can't figure this out. It's stupid and frustrating!!