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user_8d05sy
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Visitor

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3 Messages

11/07/2026 11:39 AM

$400 not honored

Is this how you treat loyal customers? Transferred an existing Xfinity number to a brand new iPhone and was promised $400 off my bill (monthly payments) without trading in. Never came through. I’m a diamond member. Not happy with this. Been a loyal Xfinity customer for many years 

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8 minutes ago

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XfinityEricB

Official Employee

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3.8K Messages

2 hours ago

 

user_8d05sy Thanks for reaching out to us for assistance with your mobile promotion concern that has applied. I can understand the frustration that would come from not getting a promotion you were expecting, and I'm happy to help in any way I can. To confirm you have passed the 1-2 billing cycles after you signed up for the promotion after activating the new device? 

 

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