4 phones…almost complete loss of service on all of them

About 3 weeks ago, all our phones began having issues with placing or receiving calls. We have always had weaker signals at home (1 or 2 bars) but never had no ability to take or make calls. If we try to take a call it will often connect but we cannot be heard or line is dead and will drop with message on phone “call failed”. If we try to call out most of the time the call will not connect with call failed message or will go to dialed phone’s voice mail and then drops with call failed message. This is happening at home mostly but very often now when away from the house in better signal areas as well. It is also happening for my son at college in Alabama (we are in MI). We can only talk to each other now via face time audio.

I spent an hour online chatting with your service. They tried data resets…did not fix anything. They promised to send new SIM card…have never arrived and promised they added my son as an account owner so he could get service in Tuscaloosa. This did not happen and he was turned away.

My daughter took her phone to local Xfinity store. They tried a data reset…no improvement. They swapped her SIM. Slight improvement but very erratic. Tends to work away from home with better signal but not at the home at all. 

I went to the xfinity store, they did a data reset. No improvement. They swapped the SIM…made the phone worse. It would not dial out at all or receive any calls even without sound. Was told “don’t know what else it could be” and sent away with an 877 phone number to call for help….on my phone that does not work…at all.

Updated phone for latest system update….it now at least will attempt to call and connect with no or terrible sound before dropping with call failed message.

I honestly do not know what to do now. Have started pricing AT&T to move all my Xfinity business…internet, tv, mobile. Would be done except we just got 3 of the phones which is expensive to pay off for the move (although will be cheaper in long run). 

So…I can’t call you for help. I have no faith in the local store to get help. My son is turned away at his college store in Tuscaloosa. And I am paying now for 3 weeks of NO service for our mobile phones (except texts…most of the time).

Open to your suggestion of how to proceed…but no more data resets and SIMS do not appear to help at all.