34-Year Loyal Customer Treated Unfairly

Dear Xfinity Customer Support,

I have been a loyal Comcast/Xfinity customer for over 34 years. Recently, I experienced a series of misleading communications, broken promises, and unprofessional service from your customer support team.

Internet Price Hike - My internet plan price jumped 175% after my contract ended.

Forced Downgrade - I had to downgrade my speed decreases by 63.64 % just to maintain a similar cost.

Loss of Peacock Premium — Even though it was promised due to Diamond status, not the 1Gig speeds. However, after the speed change, Peacock Premium was removed anyway.

Apple Watch Issues —I was initially told I would receive unlimited data for the Apple Watch, but later discovered this was incorrect.

• Inconsistent Customer Service - I was misled into purchasing an Apple Watch plan under false information about unlimited data. Some Xfinity agents confirmed my service plan had unlimited data for the watch, while others stated it was paired to the phone line by the Gig but offered unlimited data at no extra cost.
• Broken Promises, false confirmations, misrepresentations - The promises of email and phone call follow-ups, confirmation numbers, and immediate processing of unlimited data were not fulfilled
• Time Waste - Countless hours have been spent attempting to resolve these issues.

I've been through a frustrating and exhausting situation—especially after being a loyal Xfinity/Comcast customer for 34 years. I deserve better than what I’ve been dealing with. I have recorded all calls and am willing to provide them if necessary. I respectfully request:

• An explanation and accountability for the misinformation I received
• Restoration of the promised services – Peacock Premium, unlimited data)
• Compensation for the time and financial impact of these errors

I look forward to your response and resolution.

Sincerely,

Chuck