New Poster
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2 Messages
34-Year Loyal Customer Treated Unfairly
Dear Xfinity Customer Support,
I have been a loyal Comcast/Xfinity customer for over 34 years. Recently, I experienced a series of misleading communications, broken promises, and unprofessional service from your customer support team.
Internet Price Hike - My internet plan price jumped 175% after my contract ended.
Forced Downgrade - I had to downgrade my speed decreases by 63.64 % just to maintain a similar cost.
Loss of Peacock Premium — Even though it was promised due to Diamond status, not the 1Gig speeds. However, after the speed change, Peacock Premium was removed anyway.
Apple Watch Issues —I was initially told I would receive unlimited data for the Apple Watch, but later discovered this was incorrect.
- Inconsistent Customer Service - I was misled into purchasing an Apple Watch plan under false information about unlimited data. Some Xfinity agents confirmed my service plan had unlimited data for the watch, while others stated it was paired to the phone line by the Gig but offered unlimited data at no extra cost.
- Broken Promises, false confirmations, misrepresentations - The promises of email and phone call follow-ups, confirmation numbers, and immediate processing of unlimited data were not fulfilled
- Time Waste - Countless hours have been spent attempting to resolve these issues.
I've been through a frustrating and exhausting situation—especially after being a loyal Xfinity/Comcast customer for 34 years. I deserve better than what I’ve been dealing with. I have recorded all calls and am willing to provide them if necessary. I respectfully request:
- An explanation and accountability for the misinformation I received
- Restoration of the promised services – Peacock Premium, unlimited data)
- Compensation for the time and financial impact of these errors
I look forward to your response and resolution.
Sincerely,
Chuck
XfinityVianney
Official Employee
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2.4K Messages
30 days ago
Thank you for reaching out and creating a new post. We certainly appreciate your many years of business, and I am sorry to hear you have had some hiccups recently. That said, we are a full-service team, and we can do our best to help. I request that you please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_69p3zt
Visitor
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13 Messages
30 days ago
Common theme all over these message boards is the lack of care or action by XFININTY to take care of their customers. Why are we even still with them
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