U

Visitor

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3 Messages

Tuesday, August 22nd, 2023 5:17 PM

Closed

$30 Discount Bait and Switch!

@XfinityAnthonyT I was lied to just last week that I would get a $30 internet discount for activating two mobile lines. Today I found out that was a complete lie! How is Xfinity going to make it right?? I spent hours on the phone trying to get it fixed, along with several other mistakes they made. I made such a huge mistake switching!! 

Official Employee

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1.2K Messages

1 year ago

@user_704d9e

Thank you for reaching out to us. I understand there has been an issue with the mobile accounts with expected credits and a line being added without permission. I would be happy to help out, however we are limited to accessing mobile accounts.
We want to make sure you are helped, and we find the right solution.
Have you talked with, chatted or texted our mobile team?
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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