Wednesday, September 6th, 2023 5:40 PM


$200 Visa Prepaid/Gift Card

I was was promised a

$200 Visa Prepaid/Gift Card on May 18, 2023, for switching to Xfinity mobile.  this is the only reason I switched as I was NOT had any problems with my carrier.

I was told that it may take 3 months to receive it.  It has 4 months now, when will I receive it?

Official Employee


2K Messages

8 months ago

Hello @user_e9004d! I am sorry you have not received your prepaid Visa card. Here is a link: https://www.xfinity.com/mobile/support/article/faqs-visa-prepaid-card-offers where you can check out the FAQs concerning Xfinity Mobile Visa Prepaid Card Offers. You can check the status of your prepaid card through the Xfinity Incentive Tracker at xfinityincentivetracker.com Have you checked there already?



2 Messages

3 months ago

Same.  I call.  And they tell me to go to store.  Store says call.  

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