Visitor
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1 Message
$200 prepaid card
When I signed up online, I clearly see the promotion for BYOD $200 per line. Because of this, I decided to give it a try, so switched my phone over. I even confirmed with phone agent and chat agent ensured the 200 per line deal and they told me that I will be receiving two (for two lines) in 6-8 weeks. Now, 4 months later, I finally received the card, and it ends up only giving 100 per line. I called them, and they told me there was no such promotion when I signed up… I swear I saw that on their website and it was the reason I switched. I am so speechless about what I heard and disappointed at the same time.
CCEdgardo
Problem Solver
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513 Messages
2 years ago
Hi there, @user_ec0e13. Thank you for reaching out to us via our forums. Please keep in mind that if this is an Xfinity Mobile issue with a pre-paid card that they provided, we do not have access to promotional offers provided via Xfinity Mobile as they have a specialized department to assist. Please keep in mind that promotional offers regarding Visa Gift Cards are usually for $100. I would recommend reaching out once again through Xfinity Mobile Customer Service to have them verify the promotional offer provided to you.
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Mamatatu23
Visitor
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1 Message
2 years ago
Hey, I just wanted to say my husband and I are now experiencing this same exact mislead. We were promised $200 per BYOD and now that we received the prepaid visa we are being told it was only $100 per line as well!
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user_3b3109
Visitor
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6 Messages
2 years ago
Xfinity mobile, I think you need to have a good training to your online representatives! They told wrong information to customers and mislead customers to buy the services. This is not just one or two cases. It is prevalent. I cannot image your company culture!
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