7 Messages
$200 Per Line Gift Card Promo
In 2022 I switched my 5 lines from Verizon to Xfinity to take advantage of the $200 gift card per transferred line promo. I just realized that I only received one gift card for $200 even though both the promo online and salesperson in the store both said it was $200 PER LINE. When I track each of my five lines on the incentive tracker they all say a $200 Prepaid Card was shipped for the Q222 BYOD Offer but I only received one, not five like I was supposed to. Each line also says that I received a $100 Prepaid Card in March 2022 when I started new Internet service and at that time I also received only one, which was correct, but the incentive tracker makes that look like I received one for each line as well. How do I go about requesting the cards owed for the other four lines?
XfinityJamesC
Official Employee
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1.4K Messages
6 months ago
Greetings, @user_2twa2d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these cards. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_m3a87h
1 Message
5 months ago
Did you resolve this. We have the same exact issue. Only received one gift card.
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user_2twa2d
7 Messages
5 months ago
I let my longtime service lapse in October of 2021 because I was planning on looking for a less expensive provider. When I decided to just restart service with Xfinity a month later I was told that I had to start new service which I did. I went into the store and brought all of my old equipment with me since we were only using the xfinity app on Roku, didn't need any boxes and were being charged rental fees for all of them. I received an account credit to take off all of the nonreturned equipment fees billed to my account and started fresh with my new bill dated 12/6/21 containing no equipment rental fees apart from the gateway. We added a home phone line in July 2023 and for some reason equipment rental fees for five boxes started being charged again. I have NO equipment apart from one new modem and one that I'm about to return and wasn't charged for boxes from December 2021 to July of 2023 so why have I been charged an additional $50 rental per month for the past 7 months. I would like a credit for the amounts I've been charged and the equipment removed from the bill. Actually, I want to cancel everything except my mobile plan and internet since my bill has crept up $150 since June 2023.
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