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Tuesday, February 6th, 2024 6:18 PM

$200 Per Line Gift Card Promo

In 2022 I switched my 5 lines from Verizon to Xfinity to take advantage of the $200 gift card per transferred line promo.  I just realized that I only received one gift card for $200 even though both the promo online and salesperson in the store both said it was $200 PER LINE.  When I track each of my five lines on the incentive tracker they all say a $200 Prepaid Card was shipped for the Q222 BYOD Offer but I only received one, not five like I was supposed to.  Each line also says that I received a $100 Prepaid Card in March 2022 when I started new Internet service and at that time I also received only one, which was correct, but the incentive tracker makes that look like I received one for each line as well.  How do I go about requesting the cards owed for the other four lines?

Official Employee

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1.2K Messages

2 months ago

Greetings, @user_2twa2d! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these cards. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

1 Message

2 months ago

Did you resolve this. We have the same exact issue. Only received one gift card.

Official Employee

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1.3K Messages

Hello, @user_m3a87h. Thanks for posting on our community forums for assistance with your gift card concerns. Is this related to a BYOD promotion as well? Have you tried reaching out to our awesome Xfinity Mobile team by phone (1 (888) 936-4968), text, or through our Xfinity Chat assistant already? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

2 months ago

I let my longtime service lapse in October of 2021 because I was planning on looking for a less expensive provider.  When I decided to just restart service with Xfinity a month later I was told that I had to start new service which I did.  I went into the store and brought all of my old equipment with me since we were only using the xfinity app on Roku, didn't need any boxes and were being charged rental fees for all of them.  I received an account credit to take off all of the nonreturned equipment fees billed to my account and started fresh with my new bill dated 12/6/21 containing no equipment rental fees apart from the gateway.  We added a home phone line in July 2023 and for some reason equipment rental fees for five boxes started being charged again.  I have NO equipment apart from one new modem and one that I'm about to return and wasn't charged for boxes from December 2021 to July of 2023 so why have I been charged an additional $50 rental per month for the past 7 months.  I would like a credit for the amounts I've been charged and the equipment removed from the bill.  Actually, I want to cancel everything except my mobile plan and internet since my bill has crept up $150 since June 2023.

Note: This comment was created from a merged conversation originally titled I'm Being Charged For Returned Equipment

Official Employee

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490 Messages

Thank you so much for reaching out to us, @user_2twa2d! We can certainly address all the account specific details regarding the charges and billing with you. We do see we have been in Dm with you, and will continue to work with you there. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 Messages

After spending an entire day in the chat with Xfinity employees two weeks ago and thinking I had my issues resolved, I looked at my new statement today and NOTHING is resolved.  I am still being charged for every single service that I canceled, not the $112.99 I was told my bill would be for internet only.  I'm also still being charged for all the equipment I returned two years ago and no credit that I was promised for the equipment rental overcharges since June of 2023.

Official Employee

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1.1K Messages

@user_2twa2d Thank you for reaching out here on our Xfinity Community Forums. I would be happy to review your account and see where things are at with the changes that were made and any credit needed. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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