1 Message
$200 credit on BYOD plan in Nov 2024
Hi, I added a new line with the Xfinity offer of $200 credit on BYOD, the plan details mentioned the offer is applicable to unlimited plan as well as by the gig, however its been more than 2 months and i dont see the offer credit on my bill. the customer care reps are now claiming it is not valid for by the gig line and they are not willing to share the plan details as well, it is disappointing to see Xfinity hiding the details and not doing a transparent business.
I should be getting the offer credit on my by the gig plan as stated in the plan details.
XfinityLinda
Official Employee
•
1.6K Messages
2 months ago
Thank you for connecting with us here about your promotion for Xfinity Mobile, @user_azq1xx. We can see how this would be frustrating. Please send us a Direct Message with your full name and complete service address. We look forward to your response.
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user_cxuc5l
1 Message
1 month ago
Were you able to get any resolution? I am having the same problem and the chat "rep" has continued to argue with me that "It was never $200 BYOD." I signed up in November, and it absolutely WAS $200 per device. I'm glad to see I am not the only one dealing with this!
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