Visitor
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1 Message
2 Payments Taken Out
Has anyone had luck getting a duplicate payment refunded? I was charged twice for my Xfinity Mobile account and the way I received a separate email for each payment makes me think it's going to viewed as purposeful.
XfinitySean
Official Employee
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420 Messages
13 hours ago
Hey there user_1rftce, thanks for reaching out through our community forums! Sorry to hear that you may have been double charged for your Xfinity Mobile service. Our team would be more than happy to take a closer look to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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