2 Free Smart watches for being a Platinum member

I was called about a promotion for 300.00 off 2 free Smart watches. I went to the store and I purchased them I'm still not receiving my promo credit for both watches I'm being billed.

Then I was told by a Representative in the store when I was only going to buy 1 that if I buy 2 her Manager told her I would receive a 200.00 credit in 60 days in my e-mail.

I've called 3 times now and went to the store.

The Manager there said he noted my account they say they see it then they say they fixed it and I just called again and they said the same thing.

I would of never bought 2 if I knew this would of been a problem.

I have issues now with my phone if I'm on a call no one can get through and I can't call out if I'm on a call to make another call.

They said they did something to fix my Sim in the store but it's still not working. I have the Representative name in the store and Manager and phone representatives.

This has been nothing but problems

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XfinityBenjaminM

Official Employee

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3.2K Messages

1 month ago

Confusedo1 Hello! Thank you for reaching out to us here on our Community Forum. Just to clarify, are you saying you should receive $300 off of 2 smart watches? Do you have an email with the promotion you were advised of? The issue you mentioned with your SIM does appear to be completely separate. Have you tried completely powering down your phone and then restarting it?

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Confusedo1

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6 Messages

Yes I went to the store after I was called with the promo. The Manager said it was fixed I called 3 times they tell me evertime its fixed now and only 1watch has the promo coming off. They say they see the promotion for 2 watches and said they fixed it but my bill still shows only one getting the promo.

(edited)

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21 days ago

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Confusedo1

New Poster

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6 Messages

I can show you the promo I have a picture of it it was in my Platinum Rewards for free Smart watches

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21 days ago

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XfinityGabriel

Official Employee

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3.4K Messages

Confusedo1

Thank you for explaining the situation. I can certainly understand your frustration, especially after visiting the store and being advised multiple times that the issue had been corrected, only to find that your bill is still showing the promotion on one watch instead of both. We would be happy to take a closer look at this for you. If you have a screenshot of the Platinum Rewards offer showing the promotion for the two free smart watches, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message. That documentation may help us review the promotion details and determine why it is not reflecting correctly on the billing statement. We appreciate your patience and want to help get to the bottom of this for you.

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19 days ago

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Confusedo1

2 Free Smart watches for being a Platinum member

XfinityBenjaminM

Confusedo1

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