ANSWERED: What is Xfinity Mobile?

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What is Xfinity Mobile?
We're America’s most reliable 5G network combined with the most WiFi hotspots nationwide. With access to millions of hotspots, you can save more on your phone bill every month — and save your data for when you really need it.

Our data options are designed to serve our customers' needs. We offer By the Gig data for yourself or to share, or you can go Unlimited.

Am I eligible for Xfinity Mobile?
Xfinity Mobile is only available to our Xfinity Internet post-pay customers. If you don't have Xfinity Internet yet, sign up now and begin using our mobile services.

How is coverage in my area?
Enter your ZIP code to explore our network coverage of 5G, 4G LTE, and millions of secure Xfinity WiFi hotspots in your area.

What type of data plans does Xfinity Mobile offer?
We offer By the Gig and Unlimited data choices. Get data for yourself or share when you choose By the Gig. Unlimited data is great for those who need more flexibility.

How much will I pay per month?
With By the Gig, you pay for the data amount you choose for yourself or your group:

• 1 GB for $15 per month
• 3 GB for $30 per month
• 10 GB for $60 per month
  
  

Learn how By the Gig works.

If you select Unlimited data, the monthly price depends on how many phone lines you have on your account and which Unlimited data option you choose:

• Unlimited Intro
• Unlimited Plus
• Unlimited Premium
  
  

The more lines you have, the lower your monthly cost per line. To get multi-line Unlimited pricing with our latest plan, you can upgrade your plan by heading to your account online or in the app.

View more pricing details.

How much will I pay per month for tablets?
Tablets are eligible for Unlimited or By the Gig data. Tablet lines have a $10 monthly line fee per tablet and are included in multi-line pricing when you are on our latest price plan.

After certain amounts of data usage, per line per month, speeds will be reduced. These thresholds are:

• 20 GB for By the Gig and Unlimited Intro.
• 30 GB for Unlimited Plus.
• 50 GB for Unlimited Premium.
  
  

As an Xfinity Mobile customer, you may qualify for up to 10 lines with your Xfinity Mobile account. In addition to your data charges, we apply monthly charges such as taxes and fees, which are based on your location.

If you choose to purchase your device with a device payment plan (DPP) or add the Xfinity Mobile Protection Plan (XMPP), those amounts will be included in your bill as well. To give you a clear understanding of your monthly charges, we'll provide you with an estimated monthly bill before you check out.

How will I know when my service charges will start?
Your billing cycle starts the moment you activate your device, or seven days after device shipment — whichever comes first. Your card will automatically be charged 20 days after your billing cycle ends. You can also make a one-time payment after your billing cycle ends but before your card is automatically charged.

Here’s a sample of a billing timeline:

• December 6: Device ships
• December 13 (seven days later): Billing cycle begins
• January12: Billing cycle ends
• February 2 (20 days after your billing cycle ends): Payment is due
  
  

Is there a term contract I need to enter to receive services?
There is no term contract required when you sign up for Xfinity Mobile service.

• You can cancel service anytime without paying an early termination fee.
• Learn more about our satisfaction guarantee.
  
  

I’m switching to Xfinity Mobile. Will Xfinity Mobile pay the early termination from my old carrier?
We don’t pay off your remaining balance or cover the early termination fee you may incur when leaving your other carrier.

Why is my Social Security number (SSN) required?
SSNs are required to become a new Xfinity Mobile customer. This requirement was put in place to protect you and prevent fraud.

How can I monitor my data usage each month?
Keeping tabs on your data usage is a smart move. You can log into your Xfinity Mobile account to view your monthly data usage in the My Data section of the Activity page online. Or you can use the Xfinity app to view Mobile lines and data usage in the Services tab under the Mobile services card.

How do I switch my data option?
You can switch between Unlimited and By the Gig in your account. If you have By the Gig, you can also change to a different shared data amount when your needs change.

What devices do you offer?
We offer the latest and greatest devices from Apple, Google, Samsung, and Motorola. We also have great accessories like wireless headphones and protective phone cases.

Can I bring my own phone number?
Yes. We accept phone numbers from all U.S. carriers so it's easy to transfer your number when you sign up for Xfinity Mobile.

Can I bring my own phone?
Yes, you may be able to bring your own device (BYOD) to Xfinity Mobile. Check your phone's compatibility and order a SIM card.

Can I use Xfinity Mobile outside the U.S?
When the travel bug bites, Xfinity Mobile has you covered. Add Global Travel Pass to any line on your account and you’ll pay a flat daily rate for calls, text messages, and data while you’re abroad in 170+ covered countries. Without Global Travel Pass, you’ll still be able to use your phone in 200+ countries at the pay-as-you-go rate.

For details about Global Travel Pass and pay-as-you-go rates, view the Global Travel Pass FAQs.

How can I protect my phone?
We offer phone protection through our XMPP.

What’s the easiest way to place an order?
Placing your order online is the easiest way to get started with Xfinity Mobile. If you prefer an in-person experience, our store locator can help you find the closest Xfinity Retail Store near you.

What are my shipping options?
All orders ship free in two business days. Shipped sim cards may take up to five days.

How will I know when my order has shipped?
We’ll send you an email with your tracking number once your order has shipped.

To track the status of your order,log into your Xfinity Mobile account and visit the Billing page. From there, select your order to view your tracking information.

Can I pick up my new device at an Xfinity Retail Store if I order online?
If you purchased your Xfinity Mobile device online, you'll have to wait for it to arrive in the mail.

You can use the tracking number from your order receipt for an update on timing or check on your order status in the Billing section of your Xfinity Mobile account.

Do you currently offer any promotions?
You can always check the Xfinity Mobile website for our latest deals and exciting promotions.

Disclaimer: Xfinity Mobile requires residential post-pay Xfinity Internet. Line limitations may apply. Equip., intl. and roaming charges, taxes, and fees, including reg. recovery fees, and other charges extra, and subj. to change. $25/line/mo. charge applies if Xfinity TV, Internet, or Voice post-pay services not maintained. Pricing subject to change. In times of congestion, your data may be temporarily slower than other traffic. After the monthly data use threshold for a line is exceeded, speeds reduced to a maximum of 1.5 Mbps download/750 Kbps upload. A minimum $15.00 charge applies per month, per account for By the Gig lines, regardless of data usage. Charges apply to each GB or partial GB of shared data. No rollover data. For Xfinity Mobile Broadband Disclosures visit:www.xfinity.com/mobile/policies/broadband-disclosures. Xfinity Mobile utilizes the network with the most RootMetrics 5G data reliability wins in 1H 2022. Xfinity customers will auto-connect to Xfinity WiFi when available and not use the wireless network. RootMetrics did not test WiFi networks. Results may vary. Award is not endorsement.