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ANSWERED: What is Xfinity Mobile?


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 Xfinity Mobile is America’s largest and most reliable LTE network combined with the most WiFi hotspots nationwide. With access to millions of hotspots, you’ll save more on your phone bill every month — and save your data for when you really need it.

Our data options are designed to serve our customers' needs. We offer By the Gig data for yourself or to share. Or, you can go Unlimited.

 

Eligibility

Xfinity Mobile is available to our Xfinity Internet customers. If you don't have Xfinity Internet yet, you can sign up now and be on your way to start using our mobile services.

Pricing & Other Info

By the Gig:

  • Shared data on all By the Gig lines on your account whether you have a phone or a tablet.
  • Choose a minimum shared data amount. Cost is not pro-rated based on usage.
  • Includes 4G LTE data, and 5G access where coverage is available.
  • Includes high-definition streaming (720p on phones and 1080p on tablets) and 4G LTE personal hotspots. Includes higher-quality cellular service in times with high network traffic, like in a crowded stadium.
  • LTE Data Saver is a feature available to all By the Gig lines when they are using 4G LTE data. Use Data Saver to limit streaming quality to standard resolution and personal hotspots to 600 kbps. Reducing your 4G LTE data consumption can help manage your monthly costs.

 

With By the Gig, you pay for the data amount you choose for yourself or your group:

  • 1 GB for $15/mo
  • 3 GB for $30/mo
  • 10 GB for $60/mo

 

By the Gig: Restrictions apply. Requires a post-pay subscription to a residential Xfinity Internet service. Line limitations may apply. Initially limited to up to two lines under a device payment plan, pending activation of Internet service. Devices associated with these lines are shipped to the Internet service address on file. Equipment, international and roaming charges, taxes and fees, including regulatory recovery fees, surcharges, and other applicable charges extra, and subject to change. $25 per line monthly charge applies if the account does not maintain one of the following: Xfinity TV, Internet or Voice post-pay service. Pricing subject to change. For accounts opened after 5/18/20, with By the Gig lines, a minimum $15.00 charge applies per month, regardless of data usage. Data charge applies to each GB or partial GB of shared data. Data shared monthly with other By the Gig lines. No rollover data. After 20 GB of monthly data use, speeds are reduced to a maximum of 1.5 Mbps download/750 kbps upload, determined and applied on a per line basis. Downloads over 5G, available only in select locations. All uploads over 4G LTE. The Xfinity Mobile logo and “o” marks are trademarks of Comcast. © 2021 Comcast. All rights reserved. To see the Xfinity Mobile Broadband Disclosures, visit: www.xfinity.com/mobile/policies/broadband-disclosures


Unlimited:

If you select our Unlimited data option, the monthly price depends on how many Unlimited phone lines you have on your account. The more Unlimited phone lines you have, the less you'll pay per line per month. To get multi-line Unlimited pricing, you’ll need to be on our latest plan. Upgrade your plan by heading to My Account online or in the app.

  • Unlimited is available on any Xfinity Mobile line, whether you have a phone or tablet.
  • Multi-line pricing for Unlimited data on phones only, starting with 2 or more Unlimited lines.
  • It includes 4G LTE data, 5G access where coverage is available, and 600 kbps personal hotspots.
  • When 5G-capable Xfinity Mobile devices are connected to 5G, secondary devices on personal hotspots will also have the fastest possible speeds.
  • Includes standard-definition LTE streaming (480p) on all devices. 5G-capable Xfinity Mobile devices will also have the highest possible video resolution when connected to 5G.

  • First phone line: $45/mo
  • Two phone lines: $80/mo
  • Three phone lines: $100/mo
  • Four phone lines: $120/mo
  • Five or more phone lines: $20 per additional line

Unlimited: Restrictions apply. Requires a post-pay subscription to a residential Xfinity Internet service. Line limitations may apply. Initially limited to up to two lines under a device payment plan, pending activation of Internet service. Devices associated with these lines are shipped to the Internet service address on file. Equipment, international and roaming charges, taxes and fees, including regulatory recovery fees, surcharges, and other applicable charges extra, and subject to change. $25 per line monthly charge applies if the account does not maintain one of the following: Xfinity TV, Internet or Voice post-pay service. After 20 GB of monthly data use, speeds are reduced to a maximum of 1.5 Mbps download/750 kbps upload, determined and applied on a per line basis. Video streams up to 480p, standard-definition quality. HD streaming is available on Xfinity Wifi. Learn More Mobile hotspot speeds will not exceed 600 kbps. In times of congestion, your data may be temporarily slower than other traffic. Downloads in 5G, available only in select locations. All uploads over 4G LTE. The Xfinity Mobile logo and “o” marks are trademarks of Comcast. © 2021 Comcast. All rights reserved. To see the Xfinity Mobile Broadband Disclosures, visit: www.xfinity.com/mobile/policies/broadband-disclosures
 
 

Frequently Asked Questions

How is coverage in my area?

Xfinity Mobile covers 98% of the U.S. with the help of the nation’s largest LTE network – now with 5G. Enter your ZIP code to explore our network coverage of 5G, 4G LTE and millions of secure Xfinity WiFi hotspots in your area.

What type of data plans does Xfinity Mobile offer?

We offer two data options — By the Gig or Unlimited. Get data for yourself or to share when you choose By the Gig. Unlimited data is great for those who need it.

 

How will I know when my service charges will start?

Your billing cycle starts the moment you activate your device, or seven days after device shipment — whichever comes first. Your card will automatically be charged 20 days after your billing cycle ends. Or, you can make a one-time payment after your billing cycle ends but before your card is automatically charged.

Here’s a sample of a billing timeline:

  • Dec 6: Device ships
  • Dec 13 (7 days later): Billing cycle begins
  • Jan 12: Billing cycle ends
  • Feb 2 (20 days after your billing cycle ends): Payment is due

 

Is there a term contract I need to enter to receive services?

There is no term contract required when you sign up for Xfinity Mobile service. You can cancel service anytime without paying an early termination fee. Learn more about our satisfaction guarantee.

How can I monitor my data usage each month?

Keeping tabs on your data usage is a smart move. You can log into your Xfinity Mobile account to view your monthly data usage in the My Data section of the Activity page online or on the Xfinity Mobile app.

How do I switch my data option?

You can switch between Unlimited and By the Gig in your account. If you have By the Gig, you can also change to a different shared data amount when your needs change.

What devices do you offer?

We offer the latest and greatest devices from Apple, Google, Samsung and Motorola. We also have great accessories like wireless headphones and protective phone cases.

Can I bring my own phone number?

Yes. We accept phone numbers from all U.S. carriers so it's easy to transfer your number when you sign up for Xfinity Mobile.

Can I bring my own device?

Yes, you can bring your own device to Xfinity Mobile. Check your phone's compatibility and order a SIM card, all for free. At this time you cannot bring your own iPad.

Can I use Xfinity Mobile outside the U.S?

When the travel bug bites, Xfinity Mobile has you covered. Add Global Travel Pass to any line on your account and you’ll pay a flat daily rate for calls, texts and data while you’re abroad in 170+ covered countries. Without Global Travel Pass, you’ll still be able to use your phone in 200+ countries at the pay-as-you-go rate. For details about Global Travel Pass and pay-as-you-go rates, view the Global Travel Pass FAQs.

How can I protect my device?

We offer device protection through our Xfinity Mobile Protection Plan.

What’s the easiest way to place an order?

Placing your order online is the easiest way to get started with Xfinity Mobile. If you prefer an in-person experience, our store locator can help you find the closest Xfinity store near you.

What are my shipping options?

All orders ship free in two business days.

How will I know when my order has shipped?

We’ll send you an email with your tracking number once your order has shipped.

To track the status of your order, log into your Xfinity Mobile account and visit the Billing page. From there, select your order to view your tracking information.

Do you currently offer any promotions?

You can always check the Xfinity Mobile website for our latest deals and exciting promotions.

 

 

**NOTE**: If you're a customer that switched to Xfinity Mobile before August 2019, you're part of the first generation Xfinity Mobile Plan. Your plan hasn't changed; you'll maintain all the same prices and benefits you had before. Check out the differences between the first and second generations.

 

 

Helpful Links:

https://www.xfinity.com/mobile/

https://www.xfinity.com/mobile/support

https://www.xfinity.com/mobile/support/article/frequently-asked-questions

https://www.xfinity.com/mobile/support/article/shipping-and-tracking-order

https://www.xfinity.com/mobile/learn/plan/details?INTCMP=ILC:plan_unl

 

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