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ANSWERED: What is Xfinity Mobile?
Xfinity Mobile is a wireless network designed to save you money. You’ll stay connected no matter what with the nation’s best LTE network and the most WiFi hotspots.
Here’s more of what you'll enjoy:
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- Up to 10 lines included with your Xfinity Mobile account, unlimited talk and text, with no phone line access fees.
- Access to Xfinity WiFi hotspots nationwide – right out of the box, no login required.
- Two data options that suit your needs:
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- By the Gig data for yourself or to share with others, starting at 1GB for $15/month.
- Or get Unlimited data for as low as $30/month per line when you have at least two lines on your account.
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- To get multi-line Unlimited pricing, you’ll need to be on our latest plan.
- Upgrade your plan by heading to My Account online or in the app.
- Service all over the world with Xfinity Mobile's international roaming service.
- 5G coverage in select areas, giving you unmatched speed compared to 4G alone.
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Pricing & Other Info
CUSTOMIZING YOUR PLAN
Mix and match data options
Make adjustments whenever you need
More ways to save
Tablets
Tablets are eligible for By the Gig data and Unlimited data.
Cellular tablets count as a line of service on your account.
$10/line fee per month.
Lines used for tablets are included in total number of lines for multi-line pricing on Unlimited data.
Smart Watches
Visit an Xfinity Store to buy a new cellular Apple Watch or bring one you already own. Requires an Xfinity Mobile phone line.
You'll be charged $10/mo for each watch line, which includes unlimited talk and text.
Data used by the watch is counted towards the host phone’s data plan. Connected smart watches count as a line of service on your account.
Frequently Asked Questions
What is Xfinity Mobile?
We're on America’s most reliable 5G network combined with the most WiFi hotspots nationwide. With access to millions of hotspots, you can save more on your phone bill every month – and save your data for when you really need it.
Our data options are designed to serve our customers' needs. We offer By the Gig data for yourself or to share; or, you can go Unlimited.
Am I eligible for Xfinity Mobile?
Xfinity Mobile is only available to our Xfinity Internet post-pay customers. If you don't have Xfinity Internet yet,sign upnow and begin using our mobile services.
How is coverage in my area?
Enter your ZIP code to explore our network coverage of 5G, 4G LTE and millions of secure Xfinity WiFi hotspots in your area.
What type of data plans does Xfinity Mobile offer?
We offer By the Gig and Unlimited data choices. Get data for yourself or to share when you choose By the Gig. Unlimited data is great for those who need more flexibility.
How much will I pay per month?
With By the Gig, you pay for the data amount you choose for yourself or your group:
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- 1GB for $15 per month
- 3GB for $30 per month
- 10GB for $60 per month
If you select Unlimited data, the monthly price depends on how many phone lines you have on your account and which Unlimited data option you choose:
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- Unlimited Intro
- Unlimited Plus
- Unlimited Premium
The more lines you have, the lower your monthly cost per line. To get multi-line Unlimited pricing with our latest plan, you can upgrade your plan by heading to your account online or in the app.
You can find more pricing details here.
How much will I pay per month for tablets?
Tablets are eligible for Unlimited or By the Gig data. Tablet lines have a $10 monthly line fee per tablet and are included in multi-line pricing when you are on our latest price plan.
After certain amounts of data usage, per line per month, speeds will be reduced. These thresholds are:
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- 20GB for By the Gig and Unlimited Intro
- 30GB for Unlimited Plus
- 50GB for Unlimited Premium.
Currently, C-Band spectrum and Ultra Wideband data use do not contribute towards monthly usage thresholds.
As an Xfinity Mobile customer, you may qualify for up to 10 lines with your Xfinity Mobile account. In addition to your data charges, we apply monthly charges such as taxes and fees, which are based on your location.
If you choose to purchase your device with a device payment plan or add the Xfinity Mobile Protection Plan (XMPP), those amounts will be included in your bill as well. To give you a clear understanding of your monthly charges, we'll provide you with an estimated monthly bill before you check out.
How will I know when my service charges will start?
Your billing cycle starts the moment you activate your device, or seven days after device shipment – whichever comes first. Your card will automatically be charged 20 days after your billing cycle ends. Or, you can make a one-time payment after your billing cycle ends but before your card is automatically charged.
Here’s a sample of a billing timeline:
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- Dec. 6: Device ships
- Dec. 13 (seven days later): Billing cycle begins
- Jan.12: Billing cycle ends
- Feb. 2 (20 days after your billing cycle ends): Payment is due
Is there a term contract I need to enter to receive services?
There is no term contract required when you sign up for Xfinity Mobile service.
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- You can cancel service anytime without paying an early termination fee.
- Learn more about oursatisfaction guarantee.
How can I monitor my data usage each month?
Keeping tabs on your data usage is a smart move. You canlog into your Xfinity Mobile account to view your monthly data usage in the My Data section of the Activity page online or on the Xfinity Mobile app.
How do I switch my data option?
You can switch between Unlimited and By the Gig in your account. If you have By the Gig, you can also change to a different shared data amount when your needs change.
What devices do you offer?
We offer the latest and greatest devices from Apple, Google, Samsung and Motorola. We also have great accessories like wireless headphones and protective phone cases.
Can I bring my own phone number?
Yes. We accept phone numbers from all U.S. carriers so it's easy to transfer your number when you sign up for Xfinity Mobile.
Can I bring my own phone?
Yes, you may be able to bring your own device (BYOD) to Xfinity Mobile. Check your phone's compatibility and order a SIM card.
Note: At this time, you cannot bring your own tablet.
Can I use Xfinity Mobile outside the U.S?
When the travel bug bites, Xfinity Mobile has you covered. Add Global Travel Pass to any line on your account and you’ll pay a flat daily rate for calls, texts and data while you’re abroad in 170+ covered countries.
Without Global Travel Pass, you’ll still be able to use your phone in 200+ countries at the pay-as-you-go rate.
For details about Global Travel Pass and pay-as-you-go rates, view theGlobal Travel Pass FAQs.
How can I protect my phone?
We offer phone protection through our XMPP.
What’s the easiest way to place an order?
Placing your order online is the easiest way to get started with Xfinity Mobile. If you prefer an in-person experience, our store locator can help you find the closest Xfinity Retail Store near you.
What are my shipping options?
All orders ship free in two business days.
How will I know when my order has shipped?
We’ll send you an email with your tracking number once your order has shipped.
To track the status of your order, log in to your Xfinity Mobile account and visit the Billing page. From there, select your order to view your tracking information.
Can I pick up my new device at an Xfinity Retail Store if I order online?
If you purchased your Xfinity Mobile device online, you'll have to wait for it to arrive in the mail.
You can use the tracking number from your order receipt for an update on timing or check on your order status in theBilling sectionof your Xfinity Mobile account.
Do you currently offer any promotions?
You can always check the Xfinity Mobile website for our latest deals and exciting promotions.
Xfinity Mobile requires residential post-pay Xfinity Internet. Line limitations may apply. Equip., intl. and roaming charges, taxes and fees, including reg. recovery fees, and other charges extra, and subj. to change. $25/line/mo. charge applies if Xfinity TV, Internet or Voice post-pay services not maintained. Pricing subject to change. In times of congestion, your data may be temporarily slower than other traffic. After the monthly data use threshold for a line is exceeded, speeds reduced to a maximum of 1.5 Mbps download/750 Kbps upload. A minimum $15.00 charge applies per month, per account for By the Gig lines, regardless of data usage. Charges apply to each GB or partial GB of shared data. No rollover data. For Xfinity Mobile Broadband Disclosures visit: www.xfinity.com/mobile/policies/broadband-disclosures. Xfinity Mobile utilizes the network with the most RootMetrics 5G data reliability wins in 1H 2022. Xfinity customers will auto-connect to Xfinity WiFi when available and not use the wireless network. RootMetrics did not test WiFi networks. Results may vary. Award is not endorsement.
Additional Information
https://www.xfinity.com/mobile/
https://www.xfinity.com/mobile/support
https://www.xfinity.com/mobile/support/article/frequently-asked-questions
https://www.xfinity.com/mobile/support/article/shipping-and-tracking-order
https://www.xfinity.com/mobile/learn/plan/details?INTCMP=ILC:plan_unl
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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