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ANSWERED: How to Make International Calls with Xfinity Voice and Xfinity Mobile

Question

 

How do I call internationally with my Xfinity Home Phone or Xfinity Mobile?

 

Answer

 

Xfinity Home Phone

With the XFINITY Voice Unlimited plan, you can make calls to nearly half the world, at home or on the go with your smartphone or tablet.

Save on your wireless plan when you call Canada, China, India, Mexico, South Korea, Hong Kong, Singapore and Puerto Rico – at no additional cost.

It’s more ways to stay connected to more places!

Learn about our great international calling rates!
See international calling rates


Carefree Minutes® World Select 300

Get 300 minutes to landline phones and select mobile phones in these countries for$9.95 more per month.

  • Andorra
  • Argentina
  • Australia
  • Austria (M)
  • Bahrain
  • Bangladesh (M)
  • Belgium (M)
  • Bermuda (M)
  • Brazil (M)
  • Brunei (M)
  • Bulgaria
  • Cambodia (M)
  • Chile (M)
  • China (M)
  • Colombia
  • Costa Rica (M)
  • Croatia
  • Cyprus (M)
  • Czech Republic (M)
  • Denmark (M)
  • Estonia
  • Finland (M)
  • France (M)
  • French Antilles
  • French Guiana
  • Georgia (M)
  • Germany (M)
  • Gibraltar
  • Greece (M)
  • Guadeloupe
  • Hong Kong (M)
  • Hungary (M)
  • Iceland
  • India (M)
  • Indonesia (M)
  • Iraq
  • Ireland
  • Israel (M)
  • Italy (M)
  • Japan
  • Kazakhstan
  • Korea (M)
  • Kuwait (M only)
  • Laos (M)
  • Latvia
  • Lithuania (M)
  • Luxembourg
  • Macao (M)
  • Malaysia
  • Malta
  • Mexico (M)
  • Mongolia (M)
  • Netherlands
  • New Zealand (M)
  • Norway (M)
  • Pakistan (M)
  • Panama
  • Paraguay
  • Peru
  • Phillipines
  • Poland (M)
  • Portugal (M)
  • Romania (M)
  • Russia (M)
  • San Marino (M)
  • Singapore (M)
  • Slovakia
  • Slovenia
  • South Africa
  • Spain (M)
  • Sri Lanka
  • Sweden (M)
  • Switzerland
  • Taiwan
  • Thailand (M)
  • Turkey (M)
  • United Kingdom (M)
  • Uruguay
  • Uzbekistan
  • Vatican City (M)
  • Venezuela (M)
  • Vietnam (M)

*For customers with the XFINITY Unlimited plan, minutes to mobile and landline destinations in China, Hong Kong, India, Mexico, Singapore and South Korea will not count against the Carefree Minutes block of time for Carefree Minutes World Select 300 customers.



Carefree Minutes® Latin America 300

Get 300 minutes to use for calling landline and select mobile destinations in Latin America. Also includes discounted per minute rates for overages; all for $9.95 more per month.

  • Argentina
  • Bolivia
  • Brazil (M)
  • Chile (M)
  • Colombia (M)
  • Costa Rica (M)
  • Dominican Republic (M)
  • Ecuador
  • El Salvador
  • Guatemala
  • Honduras
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Uruguay
  • Venezuela (M)

*(M) stands for the ability to call a mobile phone in that country from the U.S.



How to Make International Telephone Calls with Xfinity Voice

With Xfinity Voice, it's easy to make international phone calls with your home phone to over 200 countries.



Make an International Phone Call

For international calls outside of the North American Numbering Plan (NANP):

  1. Dial 011.
  2. Enter the country code.
  3. Dial the number.
    Note: Dial 0 or 00 for help connecting your call.

For calls inside of the NANP (Canada and some Caribbean countries):
  1. Dial 011.
  2. Enter the area code.
  3. Dial the number.

See Country Codes for a list of telephone country codes and international area codes.

Review our International Calling Rates.


Restrict Toll or International Calls

Call restriction allows you to restrict toll and/or international calls to your home phone.

See Use the Call Screening Feature with Xfinity Voice to learn more about adding international numbers to your Call Screening list. However, please note:

  • Telephone numbers from Canada and some Caribbean countries may be able to be blocked; however, you may need to contact us for assistance.
  • Telephone numbers from outside of the NANP (most international numbers with the exception of Canada and some Caribbean countries) cannot be blocked.



How International Calling Plans Are Billed - FAQs

This article explains how Xfinity Voice Carefree Minutes international calling plans are charged, including changes made during the billing cycle.

Will I get billed per line or at the account level?
International calling plans apply at the account level. One calling plan applies to all lines on your account.

How is the per-minute charge calculated?
Usage is billed to the whole minute and rounded up. For example, a one minute plus one second call is billed at two minutes.

What happens if I add the calling plan partway through my billing cycle?
When you add a calling plan during the middle of the billing cycle:

  • Calls made before the date the calling plan was added are charged at the regular rate.
  • You receive the full block of time (BOT) for use throughout the end of your billing cycle.

Note: The BOT begins and cuts off two days before the billing cycle date.

What happens if I use more than the block of time (BOT) allowed?
If you exceed your BOT, you will be billed at the regular international per-minute rates for each overage minute.

  • Refer to the international calling site for more information.
  • Note: Some call plans have discounted per-minute rates for each termination type (e.g., Carefree Minutes Latin America 300 and Carefree Minutes World Select 300).

Can unused minutes be carried over to the next billing cycle?
No. Unused minutes do not roll over to the next billing cycle.

Is there a way for me to track how many minutes I have used?
Yes. Follow the steps below:

  1. Log in to My Account at https://customer.xfinity.com with your Xfinity ID and password.
  2. Select the Billing tab at the top of the page and click View call log at the bottom of the page.
    Billing screen with View Call Log option in the bottom right
  3. Select Unbilled Activity from the drop-down to view your international long distance calling plan's used minutes and minutes remaining.

Where can I view my call detail?
Carefree Minutes usage displays on the bill similar to domestic long distance calls. You can view your detailed bill online by logging in to My Account at https://customer.xfinity.com with your Xfinity ID and password. Select the Billing tab and click View call log at the bottom of the page. From the drop-down, select Unbilled Activity to view your international long distance calling plan's used minutes and minutes remaining.

With the Carefree Minutes Latin America 300 plan, will the mobile minutes count against the block of time (BOT) allocation?
Mobile minutes to six countries (Brazil, Chile, Colombia, Costa Rica, Dominican Republic and Venezuela) will count against the 300 minute BOT with Carefree Minutes Latin America 300. For more information, read about international calling plans.



Xfinity Mobile 

Call Pass

The Call Pass allows you to make unlimited calls from the United States to family and friends in Mexico and Canada, instead of paying a per-minute rate.

To switch to the flat rate:

  1. Log in to your Xfinity Mobile account.
  2. Go to any line's Data Details.
  3. Add it from there.


Note: It costs an additional $10 per month for each line you add it to. All your calls to our North American neighbors will be covered under one, predictable monthly rate.

What Else Should I Know About the Mexico and Canada Call Pass?

Here are a few things you should be aware of if you get the Call Pass:

  • It doesn't retroactively cover calls to Mexico and Canada made during your current billing cycle.
  • It doesn't cover calls made from Mexico and Canada to the United States. View international rates
  • The $10 per month charge will recur until you choose to remove the Call Pass.
  • It's not pro-rated or refundable, no matter when you add or remove it.
  • When you remove it, it'll remain active for the rest of your current billing cycle. At the start of the next, it'll become inactive.
  • When it's removed, you'll go back to paying a per-minute rate for your calls to Mexico and Canada.
  • Your Call Pass will come with you if you switch between data options.

Important note: The Mexico and Canada Call Pass is only available for phone lines. If you have an Apple Watch paired to a phone with a Call Pass, the Call Pass does not cover it. Any calls made to Mexico and Canada through your Apple Watch line will be charged a per-minute rate.



How to make international calls - General

International calling should be a quick and simple process if you have access to the latest list of international calling codes and country codes. The dialing sequence required to reach contacts in other countries should be the same series of numbers when dialing from any location.

1. DIAL INTERNATIONAL DIRECT DIALING NUMBER (IDD)

The first step in international calling is to dial the international direct dialing number (IDD), also known as the international call prefix or exit code. When calling internationally from the United States, the IDD is 011. In other countries, the exit code will be a different set of numbers and may also vary based on phone carrier or type of phone service. Often the IDD may be depicted as a plus sign before an international telephone number. When making international phone calls, simply replace this plus sign with the corresponding international call prefix.

2. DIAL COUNTRY CODE

The next step is to dial the country code that corresponds with the country you are trying to reach. Every country in the world has a specific country code, and some countries may share the same code.

See Country Codes for a list of telephone country codes and international area codes.

3. DIAL CITY CODE OR AREA CODE

Thirdly, you will need to dial the city code or area code associated with the phone number. It is important to note that some small countries may not use city codes or area codes. On the other hand, a large country may have hundreds of city or area codes.

4. DIAL LOCAL PHONE NUMBER

The final step is to dial the local number to connect the international phone call. Consult an updated list of country codes, dialing codes, trunk codes or a trunk prefix, city codes and area codes before placing your international call. You may also wish to review global time zones and a world clock to ensure that you are not phoning an international contact at an inconvenient time or off-peak hour.

Resource for international calling codes

There are a number of online resources for international calling codes that regularly update all country codes. Review this content before making international calls to ensure your long distance call is successfully connected. Some recommended sites are listed below:

International calling and international phone cards allow you to stay close to your family, friends and colleagues even when they are far away. You can now connect with distant relatives and contacts through a few simple steps while keeping your phone bill costs down to a minimum.




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