With Xfinity Voice, it's easy to make international phone calls with your home phone to over 200 countries.
Make an International Phone Call
International calling should be a quick and simple process if you have access to the latest list of international calling codes and country codes. The dialing sequence required to reach contacts in other countries should be the same series of numbers when dialing from any location.
1. DIAL INTERNATIONAL DIRECT DIALING NUMBER (IDD)
The first step in international calling is to dial the international direct dialing number (IDD), also known as the international call prefix or exit code. When calling internationally from the United States, the IDD is 011. In other countries, the exit code will be a different set of numbers and may also vary based on phone carrier or type of phone service. Often the IDD may be depicted as a plus sign before an international telephone number. When making international phone calls, simply replace this plus sign with the corresponding international call prefix.
2. DIAL COUNTRY CODE
The next step is to dial the country code that corresponds with the country you are trying to reach. Every country in the world has a specific country code, and some countries may share the same code.
3. DIAL CITY CODE OR AREA CODE
Thirdly, you will need to dial the city code or area code associated with the phone number. It is important to note that some small countries may not use city codes or area codes. On the other hand, a large country may have hundreds of city or area codes.
4. DIAL LOCAL PHONE NUMBER
The final step is to dial the local number to connect the international phone call. Consult an updated list of country codes, dialing codes, trunk codes or a trunk prefix, city codes and area codes before placing your international call. You may also wish to review global time zones and a world clock to ensure that you are not phoning an international contact at an inconvenient time or off-peak hour.
Resource for international calling codes
There are a number of online resources for international calling codes that regularly update all country codes. Review this content before making international calls to ensure your long distance call is successfully connected. Some recommended sites are listed below:
International calling and international phone cards allow you to stay close to your family, friends and colleagues even when they are far away. You can now connect with distant relatives and contacts through a few simple steps while keeping your phone bill costs down to a minimum.
Restrict Toll or International Calls
Call restriction allows you to restrict toll and/or international calls to your home phone.
See Use the Call Screening Feature with Xfinity Voice to learn more about adding international numbers to your Call Screening list. However, please note:
- Telephone numbers from Canada and some Caribbean countries may be able to be blocked; however, you may need to contact us for assistance.
- Telephone numbers from outside of the NANP (most international numbers with the exception of Canada and some Caribbean countries) cannot be blocked.
How International Calling Plans Are Billed - FAQs
Will I get billed per line or at the account level?
International calling plans apply at the account level. One calling plan applies to all lines on your account.
How is the per-minute charge calculated?
Usage is billed to the whole minute and rounded up. For example, a one minute plus one second call is billed at two minutes.
What happens if I add the calling plan partway through my billing cycle?
When you add a calling plan during the middle of the billing cycle:
- Calls made before the date the calling plan was added are charged at the regular rate.
- You receive the full block of time (BOT) for use throughout the end of your billing cycle.
Note: The BOT begins and cuts off two days before the billing cycle date.
What happens if I use more than the block of time (BOT) allowed?
If you exceed your BOT, you will be billed at the regular international per-minute rates for each overage minute.
- Refer to the international calling site for more information.
- Note: Some call plans have discounted per-minute rates for each termination type (e.g., Carefree Minutes Latin America 300 and Carefree Minutes World Select 300).
Can unused minutes be carried over to the next billing cycle?
No. Unused minutes do not roll over to the next billing cycle.
Is there a way for me to track how many minutes I have used?
Yes. Follow the steps below:
- Log in to My Account at https://customer.xfinity.com with your Xfinity ID and password.
- Select the Billing tab at the top of the page and click View call log at the bottom of the page.
- Select Unbilled Activity from the drop-down to view your international long distance calling plan's used minutes and minutes remaining.
Where can I view my call detail?
Carefree Minutes usage displays on the bill similar to domestic long distance calls. You can view your detailed bill online by logging in to My Account at https://customer.xfinity.com with your Xfinity ID and password. Select the Billing tab and click View call log at the bottom of the page. From the drop-down, select Unbilled Activity to view your international long distance calling plan's used minutes and minutes remaining.
With the Carefree Minutes Latin America 300 plan, will the mobile minutes count against the block of time (BOT) allocation?
Mobile minutes to six countries (Brazil, Chile, Colombia, Costa Rica, Dominican Republic and Venezuela) will count against the 300 minute BOT with Carefree Minutes Latin America 300. For more information, read about international calling plans.