user_2zhz8z

There was a ticket opened on tuesday morning 05/06 for repair service after an overloaded truck pulled my cable wire off the telephone pole across the street.  I was told someone would be out wednesday morning.  When no one showed up by noon, I called 1800comcast for an update and was told someone had been out and needed to load a truck with what was needed for repair which would be that day.   I wasted my time staying home all wednesday waiting for repair and no one showed up at all, neither for a repair assessment in the morning nor for repair later that day.   I called again thursday morning and was told there was no service appointment for my account.   What?   Then I was told an appointment could be made for the following sunday!!!!!!!  This is ridiculous and totally unacceptable!   Now I have to wait for a callback from a technician and who knows when that will be.   I have never encountered such poor service.