U

Visitor

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1 Message

Wednesday, July 16th, 2025 9:59 PM

Downed line

Posting my first message so I can see if the direct/peer-2-peer icon pops up

Expert

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111.7K Messages

31 minutes ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Expert

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111.7K Messages

30 minutes ago

@user_oqaelq 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478  

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