Customer Service

Hello Customer Service,

I have told Xfinity Representatives numerous times that I do not own, nor plan to own a cell phone. Ye I am constantly receiving messages via email from Xfinity stating that, "We were unable to reach you via text." Duh !!

If I don't own a cell phone, then how can I possibly receive a text message? Please discontinue trying to contact me via text, and then sending a message that says you were unable to reach me via text. It's unwanted email like this that clutters up my Inbox.

Regards, [Edit: Personal Information]

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XfinityJosephA

Official Employee

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1.9K Messages

2 days ago

user_zc12gr I anticipate we'll need to remove a phone number that's listed on your account. We can get this done in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.

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user_zc12gr

4 Messages

Hello Joseph,

Appreciate the assistance, but am a bit hesitant to remove the one phone number listed on my account. It is a landline, but itis the one phone contact I have available to provide. Why can't I just list it and mark it as a landline phone, no text available?

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1 day ago

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XfinityKei

Official Employee

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1.8K Messages

@user_zc12gr Thanks for the update. I have a few options for you to try. We can work on editing those notifications. The first link (https://www.xfinity.com/support/articles/xfinity-xfi-notification-center ) I have I want you to scroll down to the Managing Notification Preferences and opt out of text messages and email.

The second link walks you through opting out of text messages at https://www.xfinity.com/support/articles/comcast-alerts.

The third link I have goes into Manage your communications from Xfinity such as sales, promotional mail, door to door sales and will add you to the do not contact list https://www.xfinity.com/support/articles/add-to-do-not-call-list. If you could follow those steps to stop those emails and messages about texting.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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EG

Expert

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112.5K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_ee2kei

Visitor

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1 Message

2 days ago

Comcast has the worst customer service experience. It is a loop of robot idiocy that refuses to connect you to a live person.

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XfinityVianney

Official Employee

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2.4K Messages

user_ee2kei, I am sorry to hear you feel that way. If you still need help, you can always create your post or let us know about your concern here. We can do all we can to assist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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